Warehouse Supervisor - Last Mile, SPX Express (Krubong)

SPX Xpress (Malaysia) Sdn. Bhd.; Alor Gajah; On-site; MYR 50,000 - 73,000; Full time

Job summary

SPX Express (Krubong) is seeking a Warehouse Supervisor - Last Mile to coordinate and monitor delivery orders, plan routes, and ensure on-time dispatch and high service quality.

The role involves overseeing parcel handovers, maintaining SOP compliance, and addressing customer delivery issues while tracking KPI metrics and supporting driver onboarding and training in a dynamic warehouse environment.

Qualifications

• Willing to work shifts, up to 6 days a week.
• Experience in logistics or warehouse operations preferred.
• Intermediate knowledge of Excel and Google Sheets.
• Familiar with routing, postcodes, and delivery area.
• Able to work in a fast-paced environment.

Responsibilities

• Coordinate and monitor last mile delivery orders to ensure timely dispatch.
• Plan and assign routes based on volume, locations, and cost efficiency.
• Monitor driver productivity to meet service level targets.
• Oversee parcel dispatch from hub to drivers.
• Ensure SOPs and safety standards in delivery operations.
• Handle delivery issues and basic investigations.
• Track last mile KPIs such as on-time deliveries.
• Support onboarding and training of new drivers.

Skills

Leadership

Communication

Route planning

Tools

Excel

Google Sheets

Job description

Warehouse Supervisor - Last Mile, SPX Express (Krubong)

Job Scope:

Coordinate and monitor last mile delivery orders to ensure timely dispatch and completion.

Plan and assign delivery routes based on volume, location clustering, and cost efficiency.

Monitor driver and rider productivity (e.g. delivery rate, success rate, return rate) to meet service level targets.

Oversee parcel dispatch from hub to ensure accuracy and proper handover to drivers.

Ensure delivery operations comply with SOPs, safety standards, and service quality expectations.

Handle customer delivery issues (e.g. failed delivery, reschedule, POD disputes) and support basic investigation.

Track and report last mile KPIs (e.g. delivery success rate, on-time delivery, cost per parcel).

Support onboarding, training, and deployment of new drivers/riders as needed.

Job Requirements:

Willing to work shifts, up to 6 days a week.

Experience in logistics or warehouse operations is preferred.

Intermediate knowledge of Excel and Google Sheets.

Familiar with routing, postcodes, and delivery area.

Able to work in a fast-paced environment.

Good leadership and communication skills.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.