Warehouse Supervisor - Last Mile, SPX Express (Kluang)

SPX Xpress (Malaysia) Sdn. Bhd.; Kluang; On-site; MYR 40,000 - 70,000; Full time

Job summary

SPX Express (Kluang) is seeking a Warehouse Supervisor for Last Mile to coordinate and monitor delivery orders, plan routes, and oversee parcel dispatch from the hub in Kluang. You will ensure SOPs, safety standards, and service quality.

Ideal candidates will have logistics or warehouse experience, strong leadership and communication skills, and working knowledge of Excel and Google Sheets. Willingness to work up to 6 days in a fast-paced environment is required.

Qualifications

• Experience in logistics or warehouse operations.
• Ability to work shifts up to 6 days a week.
• Proficient in Excel and Google Sheets.
• Familiar with routing, postcodes, and delivery areas.

Responsibilities

• Coordinate and monitor last mile delivery orders to ensure timely dispatch and completion.
• Plan and assign delivery routes based on volume, location clustering, and cost efficiency.
• Monitor driver and rider productivity to meet service level targets.
• Oversee parcel dispatch from hub to ensure accurate handover to drivers.
• Ensure delivery operations comply with SOPs, safety standards, and service quality expectations.
• Handle customer delivery issues and support basic investigation.
• Track and report last mile KPIs.
• Support onboarding, training, and deployment of new drivers/riders.

Skills

Leadership

Communication

Delivery routing knowledge

Willing to work shifts

Team coordination

Tools

Excel

Google Sheets

Job description

Warehouse Supervisor - Last Mile, SPX Express (Kluang)

NO. 1, JALAN PERINDUSTRIAN GEMILANG,TAMAN PERINDUSTRIAN GEMILANG,86000 KLUANG, JOHOR

Job Scope:

Coordinate and monitor last mile delivery orders to ensure timely dispatch and completion

Plan and assign delivery routes based on volume, location clustering, and cost efficiency

Monitor driver and rider productivity (e.g. delivery rate, success rate, return rate) to meet service level targets

Oversee parcel dispatch from hub to ensure accuracy and proper handover to drivers

Ensure delivery operations comply with SOPs, safety standards, and service quality expectations

Handle customer delivery issues (e.g. failed delivery, reschedule, POD disputes) and support basic investigation

Track and report last mile KPIs (e.g. delivery success rate, on-time delivery, cost per parcel)

Support onboarding, training, and deployment of new drivers/riders as needed

Job Requirements

Willing to work shifts, up to 6 days a week

Experience in logistics or warehouse operations is preferred

Intermediate knowledge of Excel and Google Sheets

Familiar with routing, postcodes, and delivery area.

Able to work in a fast-paced environment

Good leadership and communication skills

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Registration No. 201801034718 (1296745-M)

What can I earn as a Warehouse Supervisor