Ward Clerk

Pantai Hospital Penang; Penang; On-site; MYR 20,000 - 33,000; Full time

Job summary

Pantai Hospital Penang is seeking a courteous and professional Front Desk Receptionist to greet visitors, answer calls and assist both patients and staff. You will perform clerical duties to support smooth patient discharge and accurate data entry of charges.

Responsibilities include updating patient records, filing lab results and reports, arranging follow-up appointments, and complying with hospital policies. The role requires good communication, teamwork and the ability to work under pressure.

Qualifications

• Possess at least SPM/ Diploma or equivalent qualification.
• Excellent communication skills (written and oral).
• At least one year of clerical office or administration experience.
• Proficiency in MS Office and knowledge with accounting system is an advantage.
• Excellent mathematics and problem-solving skills.
• Able to consistently meet deadlines and to work well under pressure.
• Able to handle customer queries calmly.
• Team player and able to work closely with stakeholders.

Responsibilities

• Maintain courteous, professional front desk presence at all times.
• Attend to telephone calls and assist internal and external customers.
• Handle clerical tasks to expedite patient discharge.
• Enter patient charges into computer system (daily bed charges and items).
• File laboratory results and medical reports in patient records and dispatch within 48 hours.
• Arrange Appointment Cards for follow-up and update records in CEREBRAL PLUS, MC and Discharge Summary for the patient.
• Perform other duties as assigned by Management or representatives.
• Understand and adhere to Hospital policies and procedures.
• Participate in quality improvement activities of the department.
• Participate in community activities when required.
• Undertake any other job as required by Billing Officer or Billing Executive.

Skills

Communication skills

MS Office

Team player

Customer service

Mathematics

Education

SPM/ Diploma

Tools

Accounting software

Job description

Ensure a courteous, professional, neat and well-dressed front desk presence at all times.

Attend to telephone calls and act as receptionist; offer assistance to internal and external customers.

Attend to all clerical aspects to expedite the patient discharge process.

Update and maintain data entry of individual patient charges into the computer system, including daily bed charges and all chargeable items used by patients.

Upon patient discharge, ensure that laboratory results and patient medical reports are filed appropriately in the respective patient's medical records folder and dispatched to the Medical Record Department within 48 hours.

Arrange Appointment Cards for follow-up and update records in CEREBRAL PLUS, MC and Discharge Summary for the patient.

Perform other appropriate tasks and duties assigned within the realm of the employee's knowledge, skills and abilities as assigned by Management or representatives.

Understand and adhere to Hospital policies and procedures.

Participate in quality improvement activities of the department.

Participate in community activities when required.

Undertake any other job as required by the Billing Officer or Billing Executive.

Job Requirement

• Possess at least SPM/ Diploma or equivalent qualification.


• Excellent communication skills (written and oral).


• At least one year of clerical office or administration experience.


• Proficiency in MS Office and knowledge with accounting system is an advantage.


• Excellent mathematics and problem-solving skills.


• Able to consistently meet deadlines and to work well under pressure.


• Able to handle customer queries calmly.


• Team player and able to work closely with stakeholders.