CASHIER, PATIENT PAYMENT

KPJ Selangor Specialist Hospital; Petaling Jaya; Sur place; MYR 28 000 - 45 000; Plein temps

Résumé du poste

KPJ Selangor Specialist Hospital is seeking a polite, detail‑oriented receptionist/cashier to support patient admissions, billing, and inquiries. You will ensure accurate registration, handle payments, and maintain confidentiality while coordinating with multiple departments to ensure smooth hospital operations.

Ideal candidates have strong communication skills in Bahasa Malaysia and English, with at least 2 years in hospitality and proficiency in MS Office.

Qualifications

• Minimum SPM qualification.
• Minimum 2 years in a hospitality environment.
• Excellent in Bahasa Malaysia and English, written and spoken.

Responsabilités

• Report to workstation on schedule with proper appearance and hygiene.
• Perform receptionist and cashiering duties including billing and receipts.
• Ensure cash is secured in a locked cash drawer at all times.
• Handle shift closing and protect HIS login confidentiality.
• Record cash and cheque payments and generate reports for finance.
• Answer telephone inquiries promptly and professionally.
• Register and admit patients into wards accurately and explain terms.
• Print admission and registration forms and generate patient labels.
• Enter hospital charges and consultant fees into the system correctly.
• Maintain confidentiality of patient data and hospital information.

Connaissances

Communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Leadership

Formation

SPM

Outils

MS Office

Description du poste

Job Description:

• Reports to a workstation according to schedule (15 minutes early) with high standards of personal appearance and hygiene, with a clean and pressed uniform and name tag. Maintain a high standard of hygiene and sanitation throughout all service areas.
• This is a multi-task job performance. It involves both receptionist & cashiering duties. Cashiering duties are inclusive but not limited to charging and billing, the collection of money, credit cards, cheques, issuing receipts, and cash refunds.
• To ensure all “CASH” is handled tactfully and ensure all CASH collection is kept in a “cash drawer” and locked at all times.
• To be responsible for the shift/cashiers till closing and to maintain the HIS login password confidential.
• To ensure the CASH and other collection via cheque, credit and debit card, wire transfer slip, etc are dropped into the save box together with the collection report and Finance copy of the original receipt.
• Must participate in shift rotation according to the weekly work schedule as arranged by the superior.
• To answer all telephone calls and inquiries promptly without delay.
• Maintain regular and effective communication with other departments in the hospital to ensure smooth operation.
• Register and admit patients into wards/clinics by ensuring all documents are correctly completed and the terms & conditions are explained during the admission processes.
• Newborns are registered without delay, ensure the information is correctly recorded.
• To ensure that all admission forms are filled up correctly and keyed in the Hospital Information System without delay.
• To print the admission form, registration form, and patient label, and perform the bedside admission to the correct ward and/or respective cost center without delay. Make a copy of the patient’s NRIC/passport for medical record safekeeping.
• To ensure the undertaking letter, initial and final guarantee letter, and referral letter are obtained for billing purposes.
• Ensure the hospital charges and consultant fees are entered, captured, and billed correctly into patients’ accounts in the Hospital Information System
• Ensure accuracy and correct self-paying patient’s bill is produced for payment and collection purposes.
• Ensure insurance and corporate billing requirements are adhered to at all times.
• To be available to handle and deal appropriately with all patients/next of kin and/or relatives on their inquiries and /or disputes regarding charging and billing and attend to patients who are not able to make payment and inform the Executive/Manager for further action and follow-up
• At all times, maintain strict confidentiality of any information you may become aware of during your duties which includes but is not limited to hospital confidential documents and information and patient’s data.
• To be able to accept and perform any duties that may be requested by the management/as assigned.

Requirements:

Education:

• Minimum SPM

Knowledge and Experiences:

• Minimum 2 years relevant experience in a hospitality environment.
• Excellent interpersonal & communication skills.
• Excellent in both written and verbal (Bahasa Malaysia/English)
• PC Literate- Computer Proficiency

Skills & Competencies:

• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Detail-oriented and ability to multitask effectively
• Problem-solving and conflict resolution skills
• Leadership and supervisory experience
• Proficient in office software and technology

Special skills required

• A self-starter with initiative and the ability to work independently.
• Effectively interacts at all levels.
• Works beyond normal hours in support of projects or other assignments.

Personal attributes

• High level of integrity, honesty, trustworthiness, and ability to maintain confidentiality.