Waka Waka Indoor Playground Supervisor (Operation & Revenue)

Furama Bukit Bintang; Kuala Lumpur; On-site; MYR 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Generous leave entitlements

Career development opportunities

Collaborative work environment

Job summary

Furama Bukit Bintang invites a responsible Supervisor to oversee the daily operations of the Waka Waka Indoor Playground. You will ensure children's safety, maintain cleanliness, supervise staff, and coordinate birthday parties and events to deliver an outstanding family experience.

You will collaborate with the Sales Executive and hotel departments to guarantee smooth operations and a positive environment for children and families, with a focus on service excellence and safety standards.

Qualifications

• Minimum 3 years of supervisory or management experience in hospitality or leisure.
• Strong customer service orientation and the ability to lead and motivate a team.
• Good problem-solving and decision-making skills with focus on revenue and cost-effective operations.
• Familiarity with health and safety regulations applicable to indoor play facilities.

Responsibilities

• Oversee daily opening, closing, and playground operations.
• Ensure facilities and equipment are clean, safe, and ready for use.
• Ensure SOPs and playground rules are followed by staff.
• Monitor visitor flow, admissions, and playground capacity.
• Prepare staff rosters and manage daily manpower allocation.
• Supervise, train, and motivate playground staff.
• Monitor staff attendance, punctuality, grooming, and performance.
• Coordinate and oversee birthday parties, private events, school visits, and group bookings.

Skills

Supervisory experience

Customer service

Team leadership

Safety compliance

Job description

About the role

We are looking for a responsible and hands‑on Supervisor to oversee the daily operations of Waka Waka Indoor Playground. The role focuses on ensuring children's safety, maintaining cleanliness and equipment, supervising staff, delivering excellent customer service, and coordinating birthday parties and other events.

The Supervisor will work closely with the Sales Executive and relevant hotel departments to ensure smooth operations and a positive experience for children and families.

What you'll be doing

1. Daily Operations

• Oversee daily opening, closing, and playground operations.
• Ensure all facilities, equipment, and play areas are clean, safe, and ready for use.
• Ensure staff follow standard operating procedures (SOPs) and playground rules.
• Monitor visitor flow, admissions, and playground capacity.

2. Staff Management

• Prepare staff duty rosters and manage daily manpower allocation.
• Supervise, train, and motivate playground staff.
• Monitor staff attendance, punctuality, grooming, and performance.
• Ensure adequate staff supervision across all play areas.

3. Children's Safety & Security

• Conduct regular safety checks on playground equipment and facilities.
• Ensure children are properly supervised and safety rules are followed.
• Report and address hazards, equipment defects, accidents, and incidents promptly.
• Ensure staff understand emergency procedures and incident reporting requirements.

4. Birthday Parties & Event Coordination

• Coordinate and oversee birthday parties, private events, school visits, and group bookings.
• Ensure party rooms, decorations, equipment, and other arrangements are ready before each event.
• Coordinate party schedules, food arrangements, activities, and special requests with relevant departments.
• Ensure staff are assigned to support each event and that activities run smoothly.
• Ensure proper cleaning and resetting of party areas after each event.
• Liaise with the Sales Executive regarding confirmed bookings and special event requirements.

5. Cleanliness & Maintenance

• Maintain high standards of cleanliness, hygiene, and presentation.
• Ensure regular cleaning and sanitisation of play areas and equipment.
• Coordinate repairs and preventive maintenance with the Engineering and Housekeeping teams.
• Monitor operational supplies and ensure adequate stock is available.

6. Customer Service

• Ensure friendly and professional service for children, parents, and guests.
• Handle customer enquiries, complaints, and operational issues promptly.
• Ensure playground rules, admission procedures, and policies are communicated clearly.
• Maintain a pleasant, safe, and family‑friendly environment.

7. Administration & Reporting

• Monitor daily visitor numbers and ensure accurate operational records.
• Supervise admission processing, cash handling, and daily sales reconciliation according to company procedures.
• Prepare daily operational reports, staff records, and incident reports.
• Monitor operating costs and minimise unnecessary wastage.
• Ensure compliance with company policies, safety requirements, and operational SOPs.

8. Coordination & Communication

• Work closely with the Sales Executive to ensure confirmed bookings, promotions, and events are properly executed.
• Coordinate with Front Office, Housekeeping, Engineering, Security, and other hotel departments as required.
• Report operational issues and recommend improvements to management.

What we're looking for

Minimum 3 years of experience in a supervisory or management role within the hospitality or leisure industry

Strong customer service orientation and the ability to lead and motivate a team

Excellent problem‑solving and decision‑making skills, with a focus on revenue generation and cost‑effective operations

Familiarity with health and safety regulations applicable to indoor play facilities

Strong communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels

Proficiency in using relevant software and technology to track and report on performance metrics

What we offer

At Furama Bukit Bintang, we provide a competitive salary, opportunities for career advancement, and a range of benefits including comprehensive health insurance, generous leave entitlements, and a collaborative, supportive work environment. We are committed to the professional development of our employees and encourage a healthy work‑life balance.

About us

Furama Bukit Bintang is a leading hospitality group with a strong presence in Malaysia. Our mission is to provide exceptional experiences for our guests, and we strive to create a diverse, inclusive, and vibrant workplace for our employees. As a dynamic and growing organisation, we offer exciting career opportunities for talented individuals who share our passion for excellence.