Assistant Outlet Manager (Snow World - Berjaya Times Square)

Only World Group; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Only World Group in Malaysia seeks a dynamic hospitality operations professional to oversee venue opening, daily workflows, and guest safety across our water theme parks and attractions. You will lead a supervisory team, manage cold‑chamber operations, hygiene standards, and incident resolution, while driving service quality, cross‑selling opportunities, and regular management reporting.

Experience in event sales and budget control is preferred; you will train staff, monitor guest feedback, and

Qualifications

• Minimum Diploma or Degree in Hospitality, Tourism & Park Management, Business Administration, or related fields.
• Demonstrated leadership skills and supervisory experience in high-volume entertainment or hospitality settings.
• Strong audit discipline and adherence to SOPs and safety protocols.
• Clear communication and teamwork across departments.

Responsibilities

• Drive venue profitability by sourcing, organizing, and executing group bookings and events.
• Monitor guest spending and service quality to maximize cross-selling and promotions.
• Oversee end-to-end daily opening, operations, and closing workflows.
• Maintain cold-chamber equipment, temperature monitoring, and guest safety protocols.
• Enforce hygiene, housekeeping and safety standards across guest zones.
• Interview, onboard, and train new team members on SOPs and safety guidelines.
• Schedule and supervise floor supervisors to cover peak shifts.
• Lead pre-shift huddles to align on targets and priorities.
• Prepare daily, weekly, and month-end operational reports for senior management.
• Identify bottlenecks and propose improvements for cost efficiency and guest satisfaction.

Skills

Leadership skills

Event-sales orientation

Audit discipline

Clear communication

Education

Hospitality/Management degree

Job description

Drive venue profitability by actively sourcing, organizing, and executing group bookings, birthday parties, school tours, and corporate functions.

Monitor guest spending patterns and service quality to maximize cross‑selling and promotional opportunities across the venue.

Cold Attraction & Daily Operations

Oversee end‑to‑end daily opening, operational, and closing workflows to ensure seamless venue capacity and guest safety.

Maintain strict oversight of cold‑chamber equipment, thermal gear distribution, temperature monitoring, and guest safety protocols.

Enforce hygiene, housekeeping, and safety standards across all guest zones and rest areas.

Assist in interviewing, onboarding, and training new team members on operational SOPs, sub‑zero safety guidelines, and guest service standards.

Schedule, supervise, and motivate floor supervisors and crew members to ensure optimal manpower coverage during peak weekend and holiday shifts.

Conduct regular brief pre‑shift huddles to align the team on daily sales targets, guest feedback, and operational priorities.

Financial Control, Audit & Compliance

Manage daily cash handling, ticketing reconciliation, inventory counts, and allocated operational budgets.

Enforce strict adherence to internal audit procedures, standard operating policies, and legal/safety regulations.

Guest Experience & Incident Resolution

Serve as the primary point of contact for guest inquiries, feedback, and emergency or first‑aid escalations on the floor.

Continuously elevate service quality to maintain high visitor satisfaction and positive online reviews.

Management Reporting & Operational Improvements

Prepare clear daily, weekly, and month‑end operational performance reports for senior management.

Identify operational bottlenecks and offer proactive recommendations to optimize workflows, cost efficiency, and guest enjoyment.

JOB REQUIREMENTS

Minimum Diploma or Degree in Hospitality, Tourism & Park Management, Business Administration, or related fields.

Proven supervisory or assistant managerial experience in theme parks, family entertainment centers (FEC), hospitality, or high‑volume retail/attraction outlets.

Physically fit and fully capable of working inside a cold‑chamber environment.

Demonstrated leadership skills, commercial event‑sales orientation, strong audit discipline, and clear communication skills.

Willingness to work retail operational shifts, including weekends and public holidays.

If you crave new challenges that will keep your enthusiasm at its peak. If you have the mind to inspire others and be inspired, and if you simply enjoy a career that stimulates your excitement, you have come to the right place. ONLY WORLD GROUP owns and operates Malaysia’s largest water theme park chain, F&B outlets, various family entertainment attractions and theme park development. We have built an empire of companies that operates in line with our core values – Fun, Food and Good Living. In line with our RAPID expansion, we invite dynamic and ambitious individuals to join us IMMEDIATELY !

History

In 1973, ONLY WORLD GROUP started out as an office equipment and related services provider under the name of World Equipment Sdn Bhd. Over the years, it grew to become a supplier of sophisticated theme park equipments and rides, earning the reputation as the region's top recreational equipment supplier and professional theme park consultant and builder. The OWG business now includes family restaurants, spas, amusement / theme parks and leisure attractions at popular resorts. Growing from strength to strength, the Group is bound to set new trends in the amusement and themeparks, food and beverages, attractions and leisure sectors in Malaysia and around the world.

Product & Services

Inspired by the strong and silent demeanour of the horse, Only World Group has emerged from its humble beginnings to becoming Malaysia’s leading amusement and recreation theme park developer. It has been working behind the scenes, silently, in bringing people together and creating fond memories until present. The wealth of the Group’s experience has gained them recognition as one of the region’s esteemed theme park consultant whose expertise include designing, building and managing operation of parks. Its prowess in this industry has proven with turnkey and contracted projects Resorts World Genting, Universal Studios Singapore, Mines Wonderland, Desa WaterPark and Sunway Lagoon. As the Group embraces the philosophy of “Fun, Food and Good Living”, it also make strides in operating and managing F&B and leisure related brands, found in popular resorts and shopping malls. The Group ventures into good living by providing outlets to relax the body and revitalise the mind namely spas and other related activities. As the future beholds, Only World Group will continue to run ahead in affirming our position of being Only the Best in what we do. With our experience, coupled with forward thinking leaders, we will implement the best business strategy and system in exploring new horizons to create more sparks that will excite the world in terms of “Fun, Food and Good Living”.