Indoor Playground Operations Lead

Furama Bukit Bintang; Kuala Lumpur; On-site; MYR 48,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Generous leave entitlements

Career development opportunities

Collaborative work environment

Job summary

Furama Bukit Bintang invites a responsible Supervisor to oversee the daily operations of the Waka Waka Indoor Playground. You will ensure children's safety, maintain cleanliness, supervise staff, and coordinate birthday parties and events to deliver an outstanding family experience.

You will collaborate with the Sales Executive and hotel departments to guarantee smooth operations and a positive environment for children and families, with a focus on service excellence and safety standards.

Qualifications

• Minimum 3 years of supervisory or management experience in hospitality or leisure.
• Strong customer service orientation and the ability to lead and motivate a team.
• Good problem-solving and decision-making skills with focus on revenue and cost-effective operations.
• Familiarity with health and safety regulations applicable to indoor play facilities.

Responsibilities

• Oversee daily opening, closing, and playground operations.
• Ensure facilities and equipment are clean, safe, and ready for use.
• Ensure SOPs and playground rules are followed by staff.
• Monitor visitor flow, admissions, and playground capacity.
• Prepare staff rosters and manage daily manpower allocation.
• Supervise, train, and motivate playground staff.
• Monitor staff attendance, punctuality, grooming, and performance.
• Coordinate and oversee birthday parties, private events, school visits, and group bookings.

Skills

Supervisory experience

Customer service

Team leadership

Safety compliance

Job description

Furama Bukit Bintang invites a responsible Supervisor to oversee the daily operations of the Waka Waka Indoor Playground. You will ensure children's safety, maintain cleanliness, supervise staff, and coordinate birthday parties and events to deliver an outstanding family experience.

You will collaborate with the Sales Executive and hotel departments to guarantee smooth operations and a positive environment for children and families, with a focus on service excellence and safety standards.