Supervisor

Wangsa Holdings Sdn Bhd; Petaling Jaya; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Health and wellness benefits

Staff discounts at facilities

Career development opportunities

Team-driven work environment

Job summary

Wangsa Holdings Sdn Bhd is seeking a Supervisor to lead daily hospitality operations at our Mutiara Damansara KL location. You will oversee teams, ensure service standards, manage schedules, and drive guest satisfaction while maintaining health and safety compliance.

The role requires strong leadership, excellent communication, and a solid understanding of hospitality operations. English and Malay fluency is essential; additional languages are a plus.

Qualifications

• Minimum supervisory experience in hospitality/tourism industry.
• Strong leadership to motivate diverse teams.
• Excellent communication with guests and staff.
• Solid knowledge of hospitality operations and standards.
• Proficiency with POS systems and computer software.
• Willing to work evenings, weekends, and holidays.
• Strong problem-solving and customer-service mindset.
• Attention to detail and good organizational skills.
• Hospitality management certification preferred.
• Fluent in English and Malay; additional languages are a plus.

Responsibilities

• Supervise and manage team members daily, ensuring policy adherence.
• Monitor service quality and guest satisfaction, address concerns promptly.
• Conduct staff training and development to enhance skills.
• Prepare and manage schedules to ensure adequate staffing.
• Maintain records on team performance and incidents.
• Lead briefings and communicate updates to the team.
• Report operational metrics and issues to management.
• Ensure health, safety, and hygiene standards are met.
• Assist with inventory management and stock control.
• Support rollout of new policies and initiatives.

Skills

Supervisory experience

Leadership

Communication skills

Hospitality operations knowledge

POS software

Flexible working hours

Customer-service mindset

Attention to detail

Bilingual: English/Malay

Education

Hospitality management certification

Tools

POS software

Job description

About the role
We are seeking a Supervisor to join Wangsa Holdings Sdn Bhd in a full-time position based in Mutiara Damansara KL. This is an exciting opportunity to play a key leadership role within our hospitality and tourism operations. As Supervisor, you will be responsible for overseeing daily operations, managing team performance, and ensuring exceptional service delivery standards are maintained across all guest-facing and operational areas. This role is essential to maintaining the high standards and positive reputation that our organisation is known for.

Key responsibilities

Supervise and manage team members on a daily basis, ensuring adherence to company policies and procedures

Monitor service quality and guest satisfaction, addressing any concerns or complaints promptly and professionally

Conduct staff training and development activities to enhance team skills and knowledge

Prepare and manage schedules, ensuring adequate staffing levels across all shifts

Maintain accurate records and documentation relating to team performance, incidents and operational activities

Conduct regular briefings and meetings with team members to communicate organisational updates and expectations

Report to management on operational metrics, team performance and any issues requiring escalation

Ensure all health, safety and hygiene standards are met throughout the work environment

Assist with inventory management and stock control as required

Support the implementation of new policies, procedures and initiatives across the team

What we're looking for

Proven supervisory experience within the hospitality and tourism industry

Strong leadership skills with the ability to motivate and manage diverse teams effectively

Excellent communication and interpersonal skills, with the ability to interact professionally with guests and staff at all levels

Knowledge of hospitality operations, service standards and best practices

Proficiency in relevant computer systems and point-of-sale (POS) software

Ability to work flexible hours, including evenings, weekends and public holidays as required by the role

Strong problem-solving abilities and a customer-service focused mindset

Attention to detail and organisational skills

Certification in hospitality management or equivalent professional qualification (preferred)

Fluency in English and Malay; additional languages an asset

What we offer
We offer a competitive salary package and comprehensive benefits including health and wellness support, staff discounts at our facilities, and opportunities for professional development and career progression within the hospitality sector. We are committed to creating a positive and supportive work environment where our team members can thrive. We provide ongoing training and development opportunities to help you advance your career within Wangsa Holdings Sdn Bhd and the broader hospitality industry. Our company culture values teamwork, excellence and employee wellbeing.

About us
Wangsa Holdings Sdn Bhd is a respected organisation operating within the hospitality and tourism sector. We are committed to delivering exceptional experiences to our guests whilst maintaining the highest standards of service and operational excellence. Our team is passionate about creating memorable moments and fostering a welcoming environment. We pride ourselves on our professional approach, innovative practices and dedication to both guest satisfaction and employee development.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?