Waiter/Waitress

Kampachi Restaurants Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Miscellaneous allowance

Parking

Meal allowance

Insurance

Performance incentive

Job summary

Kampachi Restaurants Sdn. Bhd. invites applications for a front-of-house role at our Kuala Lumpur locations. You will welcome guests, take orders via our POS and Seven Rooms system, present menus, suggest items, and ensure smooth dining experiences from seating to payment.

Training is provided for entry-level candidates. We value strong English and Malay communication, good interpersonal skills, and a professional appearance. Knowledge of Japanese language is a plus.

Qualifications

• Minimum qualification with SPM; Diploma/ Degree in Hospitality an advantage.
• Entry level welcomed with training provided.
• Knowledge of Japanese restaurant setup is an advantage.
• Good oral communication skills required.
• Must possess interpersonal skills.
• Must converse in English and Malay; Japanese is a plus.
• Malaysian citizen due to local guidelines.

Responsibilities

• Welcome and greet guests; record walk-in details in Seven Rooms.
• Perform opening/closing shift procedures and keep workstation clean.
• Ensure mise-en-place is replenished and stocked.
• Present menu and inform guests of promotions or changes.
• Upsell by suggesting special food and beverage items.
• Take orders via POS and relay to kitchen/bar.
• Serve food and beverages following standards.
• Check guest feedback on food and beverage.
• Present check, process payments (credit, charge, cash).
• Clear and reset tables after guests leave.
• Refill water, pour tea, assist guests as needed.
• Keep workstation clean and stocked before closing.
• Attend to guest complaints courteously and report issues.
• Adhere to food hygiene standards and personal hygiene.
• Carry out other duties as assigned.

Skills

Good communication

Interpersonal skills

English & Malay fluency

Japanese language knowledge (advantage

Education

SPM (minimum)

Diploma/ Degree in Hospitality or Hotel (advantage)

Tools

Seven Rooms reservation system

POS system

Job description

Responsibilities

• 1. To welcome and greet guests, record walk-in details and update in Seven Rooms reservation system.
• 2. To perform the standard Opening or Closing of shift procedures, ensuring your workstation is clean and tidy at all times.
• 3. To ensure that mise-en-place at your workstation is well replenished and properly stocked with standard wares and condiments before starting your shift.
• 4. To present the food and beverage menu and inform guests of any special promotions or changes to the menu.
• 5. To suggest special food and beverage items to the guest and engage in up-selling.
• 6. To take food and beverage orders from guests according to prescribed procedures and enter the orders in our Point-of-Sales (POS) system, which relays orders to the kitchen and bar.
• 7. To serve food and beverage to guests according to established standards.
• 8. To check with guests for feedback on the food and beverage.
• 9. To present the check to the guests, accept payment, and process various payment methods (credit card, charge card, or cash).
• 10. To clean and reset tables as soon as guests leave.
• 11. To perform specific duties such as refilling water, pouring tea, and assisting guests with any additional tasks.
• 12. To ensure work station is clean and tidy, replenishing the supply of silverware, glassware, and any other serving ware before closing hours.
• 13. To be attentive to any guest complaints, handling them in a courteous manner, and immediately reporting any issues to the Restaurant Manager.
• 14. To adhere to food hygiene standard operating procedures.
• 15. To maintain a high standard of personal appearance and hygiene at all times.
• 16. To carry out any other duties and responsibilities assigned from time to time.

Requirements

• 1. Minimum qualification with Sijil Pelajaran Malaysia (SPM) is acceptable. Diploma / Degree in Hospitality or Hotel will be an advantage.
• 2. For entry level, no experience is required, as training shall be provided.
• 3. Knowledge of Japanese Restaurant dining set-up will be an advantage.
• 4. Good oral communication skill is required.
• 5. Must possess interpersonal skill.
• 6. Must be able to converse well in English and Malay. Knowledge of Japanese language is an advantage.
• 7. Eligibility for this position is restricted to Malaysian citizens due to local employment guidelines.

Kampachi Restaurants Sdn. Bhd. is a leading Japanese Restaurant in Malaysia. We have been in the business for over 40 years and have received several awards for our achievement as the “Best Japanese Restaurant”. Our culinary journey has been humbly graced by the presence of royalties, heads of state, and celebrities, and even today, it is still the first choice dining destination for those who love to have authentic Japanese cuisine and beverage. Since our initial restaurant opening at Hotel Equatorial Kuala Lumpur (HEKL), the Kampachi has added 2 other stand-alone restaurants.

Kampachi Restaurants Sdn. Bhd., a stand-alone restaurant and a subsidiary company of HEKL was first established in the year 2007 where we have organically grown to 2 outlets: 1 in Kuala Lumpur namely Kampachi Pavilion, and 1 in Selangor namely Kampachi Plaza33. Our head office is located in the heart of the Golden Triangle in Kuala Lumpur, a marked location at Level 27 in Menara Dion, Jalan Sultan Ismail. It is within walking distance to the Petronas Twin Towers, Suria KLCC, Pavilion Kuala Lumpur shopping centers as well as other shopping and entertainment areas.

Kampachi Restaurants Sdn. Bhd. is a leading Japanese Restaurant in Malaysia. We have been in the business for over 40 years and have received several awards for our achievement as the “Best Japanese Restaurant”. Our culinary journey has been humbly graced by the presence of royalties, heads of state, and celebrities, and even today, it is still the first choice dining destination for those who love to have authentic Japanese cuisine and beverage. Since our initial restaurant opening at Hotel Equatorial Kuala Lumpur (HEKL), the Kampachi has added 2 other stand-alone restaurants.

Kampachi Restaurants Sdn. Bhd., a stand-alone restaurant and a subsidiary company of HEKL was first established in the year 2007 where we have organically grown to 2 outlets: 1 in Kuala Lumpur namely Kampachi Pavilion, and 1 in Selangor namely Kampachi Plaza33. Our head office is located in the heart of the Golden Triangle in Kuala Lumpur, a marked location at Level 27 in Menara Dion, Jalan Sultan Ismail. It is within walking distance to the Petronas Twin Towers, Suria KLCC, Pavilion Kuala Lumpur shopping centers as well as other shopping and entertainment areas.

Perks and benefits Medical Miscellaneous allowance Parking Meal Allowance, Insurance & Performance Incentive