VP of Client Onboarding & Implementation Excellence

Citigroup Inc.; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

Citigroup Inc. is seeking a Vice President – Implementation Manager in Kuala Lumpur, Malaysia. This role involves managing customer interactions, overseeing documentation processes, and ensuring timely account openings. Candidates should have 6-10 years of experience in account maintenance, strong communication skills, and project management capabilities. Proficiency in Japanese and English is required for this position. Join Citigroup to work on key initiatives in a dynamic environment while achieving business objectives and driving innovative solutions.

Qualifications

• 6-10 years of experience in documentation review and account maintenance.
• Excellent interpersonal communication skills working with partners.
• Demonstrated project-management skills and financial cost management.
• Ability to interact confidently with senior management and regulators.

Responsibilities

• Manage customer interactions and documentation systems.
• Focus on timely delivery of account opening functions.
• Handle project-management activities in account services.
• Establish risk-management practices and maintain compliance.

Skills

Documentation review

Interpersonal communication

Project management

Financial cost management

Customer service

Japanese proficiency

English proficiency

Education

Bachelor's or university degree

Job description

Citigroup Inc. is seeking a Vice President – Implementation Manager in Kuala Lumpur, Malaysia. This role involves managing customer interactions, overseeing documentation processes, and ensuring timely account openings. Candidates should have 6-10 years of experience in account maintenance, strong communication skills, and project management capabilities. Proficiency in Japanese and English is required for this position. Join Citigroup to work on key initiatives in a dynamic environment while achieving business objectives and driving innovative solutions.