Hybrid Client Onboarding Analyst — Japanese Speaking

Citibank (Switzerland) AG; Kuala Lumpur; Hybrid; Confidential; Full time

Job summary

Citi in Kuala Lumpur is seeking a Client Onboarding Analyst (Japanese Speaking) to support regional card management implementations. You will coordinate regional/global solutions and collaborate with Sales, Product, Client Services and Operations to ensure successful go-lives.

The role requires 3–5 years of relevant experience, strong communication and planning skills, and Japanese language proficiency to support Japan-based clients.

Qualifications

• 3-5 years of relevant experience in project coordination or implementation.
• Strong communication, organizational, planning, and negotiation skills.
• Ability to manage high workload and complex integration with Tech teams.
• Attention to detail and controlled environment experience.
• Japanese language proficiency required to support Japan-based clients.

Responsibilities

• Coordinate implementation of regional and global card management solutions of small size and low complexity.
• Reduce implementation cycle time and minimize deal slippage and revenue conversion lead time.
• Report project status and escalate effectively for 'on hold' and slow moving deals.
• Disciplined application of structured project management methodologies throughout the life cycle.
• Ensure adherence to defined quality standards and best practices.
• Coordinate with Sales, Product Management, Client Services and Operations to ensure client satisfaction.
• Engage partners using defined tools (CRM engagement and CSR handover before go-live).
• Attend client meetings in close cooperation with TTS Product Sales and Relationship Managers.
• Track and communicate MIS and project metrics; provide senior management updates.
• Participate in staff forums and mandatory training as stipulated by controls officer.
• Appropriately assess risk and drive compliance with laws, rules, and Citi policies.

Skills

Japanese language

Project coordination

Communication skills

Organizational skills

Negotiation/Decision making

Problem solving

Attention to detail

Workload management

Cross-functional collaboration

Self-starter

Education

Bachelor’s degree

Job description

Citi in Kuala Lumpur is seeking a Client Onboarding Analyst (Japanese Speaking) to support regional card management implementations. You will coordinate regional/global solutions and collaborate with Sales, Product, Client Services and Operations to ensure successful go-lives.

The role requires 3–5 years of relevant experience, strong communication and planning skills, and Japanese language proficiency to support Japan-based clients.