Client Onboarding Specialist - Hybrid Contract

Citi; Kuala Lumpur; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

Citi in Kuala Lumpur is seeking a Client Onboarding Representative (Contract) to support system setup, signatories, and documentation lodgment. You will work with internal partners to ensure accurate processing, while upholding regulations and delivering high levels of client satisfaction across a hybrid work arrangement.

Role requires 0-2 years experience, banking knowledge, and fluent English. High school diploma required; strong attention to detail and communication skills are essential for

Qualifications

• Knowledge of bank products in the scope of opening and maintaining of bank accounts.
• Customer communication experience (internal/external).
• Knowledge on the field of finances and banking.
• Be able to work under pressure and meet deadlines.
• Attention to detail and strong organizational skills.
• Fluent in both written and spoken English.

Responsibilities

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Provides response to client and internal inquiries.
• Prepares documentation for archiving.
• Applies appropriate bank’s regulations while processing the requests.
• Documents operation procedure updates.
• Ensures high levels of client satisfaction through strong product, process and client knowledge.
• Identifies and suggests process improvements.
• Understands procedures and controls for operational processes.
• Supports Manager with quality assurance process.

Skills

Bank products knowledge

Customer communication

Fluent English

Attention to detail

PC skills

Time management

Teamwork

Work under pressure

Education

High School diploma or equivalent

Tools

Excel

Word

Job description

Citi in Kuala Lumpur is seeking a Client Onboarding Representative (Contract) to support system setup, signatories, and documentation lodgment. You will work with internal partners to ensure accurate processing, while upholding regulations and delivering high levels of client satisfaction across a hybrid work arrangement.

Role requires 0-2 years experience, banking knowledge, and fluent English. High school diploma required; strong attention to detail and communication skills are essential for