Strategic Client Onboarding Lead Analyst

Citigroup Inc.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Citigroup Inc. in Malaysia is seeking a Client Onboarding Lead Analyst to manage customer interaction, documentation, and system setups, ensuring timely and accurate account opening and superior client service. You will oversee day-to-day processing, cross-functional collaboration, and risk-controlled execution.

The role emphasizes project management, stakeholder coordination, and strong communication to drive compliant onboarding solutions for institutional clients.

Qualifications

• Experience in documentation review and account maintenance.
• Bachelor's degree in finance or economics.
• Strong interpersonal communication and written skills.
• Proven project management ability.
• Excellent English language skills.
• Knowledge of risk and controls practices.
• Ability to interact with senior management and regulators.
• Willingness to work shifts including weekends/public holidays.

Responsibilities

• Interact with customers, issue documentation, review and set up systems.
• Deliver timely, accurate account opening and high-quality service.
• Manage day-to-day account opening and maintenance processes across in-process and pended work.
• Lead cross-functional projects in the account services space and optimize procedures.
• Understand client requirements and ensure adequate support for new initiatives.
• Monitor customer satisfaction and drive process improvements and controls.
• Establish risk management practices and ensure audit-ready results.
• Plan projects including cost management and migration training materials.
• Set strategic direction for the area and influence stakeholders to achieve business goals.

Skills

Documentation review

Account maintenance

Interpersonal communication

Project management

English proficiency

Risk & controls

Stakeholder management

Time management

Shift/weekend flexibility

Customer service

Education

Bachelor’s degree in finance

Masters degree

University degree

Job description

Citigroup Inc. in Malaysia is seeking a Client Onboarding Lead Analyst to manage customer interaction, documentation, and system setups, ensuring timely and accurate account opening and superior client service. You will oversee day-to-day processing, cross-functional collaboration, and risk-controlled execution.

The role emphasizes project management, stakeholder coordination, and strong communication to drive compliant onboarding solutions for institutional clients.