VP, Digital Customer Experience for Lending Operations

United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is hiring for a VP1 in Customer Experience Digital, Emerging Enterprise. You will own the Loan Origination System, drive end-to-end process improvements and collaborate with cross-functional teams to simplify forms and standardize checklists.

You will lead requirements gathering, UAT, and system implementations, and train users while ensuring data quality and regulatory reporting readiness as part of digitization efforts for SME lending platforms.

Qualifications

• Bachelor’s degree in Business, Finance, Banking, Information Systems or a related discipline.
• Experience in banking, lending operations, loan origination systems, business analysis or digital/process transformation.
• Understanding of end-to-end lending processes and system workflows.
• Experience in requirements gathering, process mapping, UAT, system implementation and change management.
• Strong analytical and problem-solving skills with a focus on process efficiency and data quality.
• Ability to work with cross-functional stakeholders (business, technology, operations, credit, etc.).
• Strong communication, stakeholder management and user-training skills.
• Knowledge of CCRIS and regulatory reporting would be an advantage.

Responsibilities

• Serve as the System Owner for the Loan Origination System, overseeing end-to-end processes and continuous improvements.
• Lead process reengineering to enhance user experience, reduce manual dependencies and improve turnaround time.
• Manage system enhancements from business requirements through UAT and rollout.
• Collaborate with cross-functional stakeholders to streamline processes and standardize operational checklists.
• Conduct user training and develop user guides to support adoption of changes.
• Ensure data quality, accuracy and integrity from LOS to downstream reporting.
• Monitor system and process effectiveness and coordinate timely resolution of issues.
• Contribute to the digitization strategy for SME lending platforms.
• Partner with Group Customer Experience Digital teams to implement journey simplification and automation.

Skills

Banking operations

Loan origination systems

Digital process transformation

End-to-end lending processes

Requirements gathering

Process mapping

UAT

System implementation

Change management

Analytical problem-solving

Data quality

Cross-functional collaboration

Stakeholder management

User training

CCRIS knowledge

Regulatory reporting

Education

Bachelor’s degree in Business, Finance, Banking, Information Systems or related

Job description

United Overseas Bank (Malaysia) Bhd is hiring for a VP1 in Customer Experience Digital, Emerging Enterprise. You will own the Loan Origination System, drive end-to-end process improvements and collaborate with cross-functional teams to simplify forms and standardize checklists.

You will lead requirements gathering, UAT, and system implementations, and train users while ensuring data quality and regulatory reporting readiness as part of digitization efforts for SME lending platforms.