VP, Digital Customer Experience — Emerging Enterprise Lending

UOB; Kuala Lumpur; On-site; MYR 220,000 - 320,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a VP1, Customer Experience Digital in Emerging Enterprise to onsite in Kuala Lumpur, leading the Loan Origination System and end-to-end processes for improved customer journeys.

You will collaborate with Group Customer Experience Digital to drive digitization, form simplification, and automation, while training users and ensuring data quality and regulatory reporting accuracy in daily operations.

Qualifications

• Bachelor’s degree in Business, Finance, Banking, Information Systems or related discipline.
• Experience in banking, lending operations or digital/process transformation.
• Knowledge of CCRIS and regulatory reporting would be an advantage.

Responsibilities

• Serve as System Owner for Loan Origination System and drive end-to-end processes.
• Lead requirements gathering, UAT, and implementation through rollout.
• Collaborate with cross-functional teams to streamline workflows.
• Ensure data quality and regulatory reporting accuracy.
• Provide user training and develop guides.

Skills

System owner

Loan origination

Process reengineering

Requirements gathering

UAT

Data quality

Regulatory reporting

Stakeholder management

User training

Digital transformation

Education

Bachelor’s degree in Business, Finance, Banking, Information Systems

Job description

United Overseas Bank (Malaysia) Bhd is seeking a VP1, Customer Experience Digital in Emerging Enterprise to onsite in Kuala Lumpur, leading the Loan Origination System and end-to-end processes for improved customer journeys.

You will collaborate with Group Customer Experience Digital to drive digitization, form simplification, and automation, while training users and ensuring data quality and regulatory reporting accuracy in daily operations.