VP1, Customer Experience Digital, Emerging Enterprise

UOB; Kuala Lumpur; On-site; MYR 220,000 - 320,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a VP1, Customer Experience Digital in Emerging Enterprise to onsite in Kuala Lumpur, leading the Loan Origination System and end-to-end processes for improved customer journeys.

You will collaborate with Group Customer Experience Digital to drive digitization, form simplification, and automation, while training users and ensuring data quality and regulatory reporting accuracy in daily operations.

Qualifications

• Bachelor’s degree in Business, Finance, Banking, Information Systems or related discipline.
• Experience in banking, lending operations or digital/process transformation.
• Knowledge of CCRIS and regulatory reporting would be an advantage.

Responsibilities

• Serve as System Owner for Loan Origination System and drive end-to-end processes.
• Lead requirements gathering, UAT, and implementation through rollout.
• Collaborate with cross-functional teams to streamline workflows.
• Ensure data quality and regulatory reporting accuracy.
• Provide user training and develop guides.

Skills

System owner

Loan origination

Process reengineering

Requirements gathering

UAT

Data quality

Regulatory reporting

Stakeholder management

User training

Digital transformation

Education

Bachelor’s degree in Business, Finance, Banking, Information Systems

Job description

## VP1, Customer Experience Digital, Emerging EnterpriseApply: Onsite: Kuala Lumpur (City Area): Full time: Posted Today: JR96712Company: 2201 United Overseas Bank (Malaysia) Bhd **About UOB**United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow. **Job Description**### * Serve as the **System Owner for the Loan Origination System**, overseeing end-to-end system processes and continuous improvements.* Lead process reengineering initiatives to enhance user experience, reduce manual dependencies and improve turnaround time.* Manage system enhancements from **business requirements gathering and documentation, UAT and implementation through to user rollout**.* Collaborate with cross-functional stakeholders to streamline processes, simplify forms and standardize operational checklists.* Conduct user training and develop user guides to support effective adoption of system and process changes.* Ensure **data quality, accuracy and integrity** from the Loan Origination System to downstream management and regulatory reporting.* Monitor system and process effectiveness, identify improvement opportunities and coordinate timely resolution of system-related issues.* Contribute to the digitization strategy for SME lending platforms.* Partner with **Group Customer Experience Digital** teams to identify and implement customer journey simplification and automation opportunities. ### Requirements* Bachelor’s degree in Business, Finance, Banking, Information Systems or a related discipline.* Relevant experience in **banking, lending operations, loan origination systems, business analysis or digital/process transformation**.* Good understanding of end-to-end lending processes and system-related workflows.* Experience in **requirements gathering, process mapping, UAT, system implementation and change management**.* Strong analytical and problem-solving skills, with a strong focus on process efficiency and data quality.* Ability to work effectively with business, technology, operations, credit and other cross-functional stakeholders.* Strong communication, stakeholder management and user-training skills.* Knowledge of **CCRIS and regulatory reporting requirements** would be an advantage.## **Additional Requirements**Be a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.