Senior Service & Digital Experience Lead (Banking)

UOB; Selangor; On-site; MYR 39,060 - 55,800; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a customer-focused professional to deliver service excellence in branch operations, handle queries with care, and drive adoption of digital self-service platforms.

You will lead service initiatives, assist with account opening and compliance checks, promote cross-selling opportunities, and collaborate with business units to maintain high standards of customer experience and operational efficiency.

Qualifications

• Customer-facing role experience preferred.
• Ability to promote and educate customers on digital/self-service options.
• Strong interpersonal and communication skills.

Responsibilities

• Attend to customers professionally and manage queries.
• Advise, promote, and educate customers on digital and self-service platforms.
• Act as Service and Digital Champion to support branch service delivery.
• Lead communication on service-related matters and drive service quality standards.
• Handle account opening in line with processes and regulatory requirements.
• Identify cross-sell opportunities and support CEP and other programs.

Skills

Customer service

Communication

Digital platforms

Job description

United Overseas Bank (Malaysia) Bhd is seeking a customer-focused professional to deliver service excellence in branch operations, handle queries with care, and drive adoption of digital self-service platforms.

You will lead service initiatives, assist with account opening and compliance checks, promote cross-selling opportunities, and collaborate with business units to maintain high standards of customer experience and operational efficiency.