VP, Channel Process Excellence & Operations

United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a VP, Process Management Specialist, Channel to drive operational excellence across the C&D branch network. You will provide process governance, advisory support, policy implementation, and continuous improvement initiatives to ensure efficiency, compliance and a customer-centric approach.

You will collaborate with branches, business units, and support functions to optimise processes, manage risks, and deliver sustainable improvements in

Qualifications

• Experience in driving process improvement and operational transformation initiatives.
• Strong analytical and problem-solving skills, with the ability to identify risks, assess impacts, and propose practical solutions.
• Experience in managing stakeholder engagement across frontline and support functions.
• Familiarity with audit, compliance, operational risk management, and regulatory frameworks within banking is advantageous.
• Knowledge of process mapping, workflow design, and continuous improvement methodologies is advantageous.

Responsibilities

• Serve as the primary liaison and advisor to branches on operational processes, procedures, controls, and policy implementation.
• Drive continuous improvement initiatives across branch operations to enhance efficiency, strengthen controls, and improve customer experience.
• Review, analyse, and streamline operational processes to address pain points, operational risks, and service inefficiencies within the branch network.
• Provide guidance and resolution on operational queries, escalations, and exceptions raised by branches and business stakeholders.
• Support the implementation of new products, services, regulatory requirements, and system enhancements impacting branch operations.
• Collaborate with business units, compliance, risk, technology, and operations teams to ensure operational readiness and successful execution of initiatives.
• Monitor operational performance indicators, audit observations, incident trends, and stakeholder feedback to identify opportunities for process enhancement.
• Conduct root cause analysis on operational incidents and audit findings and work with stakeholders to implement sustainable corrective and preventive actions.
• Develop, maintain, and communicate operational procedures, guidelines, process flows, and related documentation to ensure consistent practices across branches.
• Facilitate branch engagement sessions, training, and knowledge-sharing initiatives to strengthen operational awareness and capability.
• Support governance activities, including policy reviews, operational risk assessments, regulatory compliance initiatives, and audit engagements.
• Keep abreast of industry developments, regulatory requirements, and best practices in branch operations and process management.
• Prepare reports and management updates on operational performance, key initiatives, risk observations, and process improvement outcomes.

Skills

Process governance

Branch operations

Regulatory requirements

Stakeholder engagement

Analytical skills

Problem solving

Change management

Process mapping

Continuous improvement

Education

Bachelor's degree

Job description

United Overseas Bank (Malaysia) Bhd is seeking a VP, Process Management Specialist, Channel to drive operational excellence across the C&D branch network. You will provide process governance, advisory support, policy implementation, and continuous improvement initiatives to ensure efficiency, compliance and a customer-centric approach.

You will collaborate with branches, business units, and support functions to optimise processes, manage risks, and deliver sustainable improvements in