VP, Channel Operations & Process Excellence

UOB; Kuala Lumpur; Hybrid; MYR 180,000 - 240,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a VP, Process Management Specialist to lead process governance and improvement across the C&D branch network. The role focuses on ensuring operational efficiency, controls, compliance with risk framework, and successful rollout of new products and regulatory requirements.

The position requires collaboration with branches, business units, compliance, risk, technology, and operations, plus governance, audit, and reporting responsibilities.

Qualifications

• Experience in driving process improvement, change management, and operational transformation initiatives.
• Strong analytical and problem-solving skills with ability to assess risks and impact.
• Excellent communication and stakeholder engagement across frontline and support functions.

Responsibilities

• Serve as liaison and advisor to branches on processes, controls, and policy implementation.
• Drive continuous improvement to enhance efficiency, controls, and customer experience.
• Review and streamline operational processes to reduce pain points, risks, and inefficiencies.
• Support governance activities, policy reviews, risk assessments, and audits.

Skills

Process governance

Stakeholder engagement

Analytical thinking

Problem solving

Regulatory awareness

Operational excellence

Change management

Branch operations

Education

Bachelor's degree

Tools

Process mapping

Workflow design

Job description

United Overseas Bank (Malaysia) Bhd is seeking a VP, Process Management Specialist to lead process governance and improvement across the C&D branch network. The role focuses on ensuring operational efficiency, controls, compliance with risk framework, and successful rollout of new products and regulatory requirements.

The position requires collaboration with branches, business units, compliance, risk, technology, and operations, plus governance, audit, and reporting responsibilities.