VP1, Customer Experience Digital, Emerging Enterprise

United Overseas Bank (Malaysia) Bhd; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is hiring for a VP1 in Customer Experience Digital, Emerging Enterprise. You will own the Loan Origination System, drive end-to-end process improvements and collaborate with cross-functional teams to simplify forms and standardize checklists.

You will lead requirements gathering, UAT, and system implementations, and train users while ensuring data quality and regulatory reporting readiness as part of digitization efforts for SME lending platforms.

Qualifications

• Bachelor’s degree in Business, Finance, Banking, Information Systems or a related discipline.
• Experience in banking, lending operations, loan origination systems, business analysis or digital/process transformation.
• Understanding of end-to-end lending processes and system workflows.
• Experience in requirements gathering, process mapping, UAT, system implementation and change management.
• Strong analytical and problem-solving skills with a focus on process efficiency and data quality.
• Ability to work with cross-functional stakeholders (business, technology, operations, credit, etc.).
• Strong communication, stakeholder management and user-training skills.
• Knowledge of CCRIS and regulatory reporting would be an advantage.

Responsibilities

• Serve as the System Owner for the Loan Origination System, overseeing end-to-end processes and continuous improvements.
• Lead process reengineering to enhance user experience, reduce manual dependencies and improve turnaround time.
• Manage system enhancements from business requirements through UAT and rollout.
• Collaborate with cross-functional stakeholders to streamline processes and standardize operational checklists.
• Conduct user training and develop user guides to support adoption of changes.
• Ensure data quality, accuracy and integrity from LOS to downstream reporting.
• Monitor system and process effectiveness and coordinate timely resolution of issues.
• Contribute to the digitization strategy for SME lending platforms.
• Partner with Group Customer Experience Digital teams to implement journey simplification and automation.

Skills

Banking operations

Loan origination systems

Digital process transformation

End-to-end lending processes

Requirements gathering

Process mapping

UAT

System implementation

Change management

Analytical problem-solving

Data quality

Cross-functional collaboration

Stakeholder management

User training

CCRIS knowledge

Regulatory reporting

Education

Bachelor’s degree in Business, Finance, Banking, Information Systems or related

Job description

VP1, Customer Experience Digital, Emerging Enterprise

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long‑term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Serve as the System Owner for the Loan Origination System, overseeing end-to-end system processes and continuous improvements.
• Lead process reengineering initiatives to enhance user experience, reduce manual dependencies and improve turnaround time.
• Manage system enhancements from business requirements gathering and documentation, UAT and implementation through to user rollout.
• Collaborate with cross‑functional stakeholders to streamline processes, simplify forms and standardize operational checklists.
• Conduct user training and develop user guides to support effective adoption of system and process changes.
• Ensure data quality, accuracy and integrity from the Loan Origination System to downstream management and regulatory reporting.
• Monitor system and process effectiveness, identify improvement opportunities and coordinate timely resolution of system‑related issues.
• Contribute to the digitization strategy for SME lending platforms.
• Partner with Group Customer Experience Digital teams to identify and implement customer journey simplification and automation opportunities.

Requirements

• Bachelor’s degree in Business, Finance, Banking, Information Systems or a related discipline.
• Relevant experience in banking, lending operations, loan origination systems, business analysis or digital/process transformation.
• Good understanding of end-to-end lending processes and system‑related workflows.
• Experience in requirements gathering, process mapping, UAT, system implementation and change management.
• Strong analytical and problem‑solving skills, with a strong focus on process efficiency and data quality.
• Ability to work effectively with business, technology, operations, credit and other cross‑functional stakeholders.
• Strong communication, stakeholder management and user‑training skills.
• Knowledge of CCRIS and regulatory reporting requirements would be an advantage.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.