VP, Client Onboarding & Implementation Ops

Citi; Kuala Lumpur; On-site; MYR 277,557 - 396,511; Full time

Job summary

Citi is seeking a Vice President-Implementation Manager based in Kuala Lumpur, Malaysia. This senior role, also titled Client Onboarding Lead Analyst, requires expertise in documentation review, project management, and customer service. Candidates should have 6-10 years of relevant experience, strong communication abilities, and demonstrate risk management practices.

This position involves leading teams, optimizing processes, and ensuring high levels of customer satisfaction through effective service delivery and stakeholder communication.

Qualifications

• 6-10 years of experience in documentation review and account maintenance.
• Ability to communicate effectively with internal and external partners.
• Demonstrated project management skills with financial cost management.

Responsibilities

• Manage customer interaction and documentation issuance.
• Ensure timely and accurate delivery of account opening functions.
• Perform project management in account services.

Skills

Documentation review

Project management

Communication skills

Risk management

Customer service

Education

Bachelor’s/University degree

Job description

Citi is seeking a Vice President-Implementation Manager based in Kuala Lumpur, Malaysia. This senior role, also titled Client Onboarding Lead Analyst, requires expertise in documentation review, project management, and customer service. Candidates should have 6-10 years of relevant experience, strong communication abilities, and demonstrate risk management practices.

This position involves leading teams, optimizing processes, and ensuring high levels of customer satisfaction through effective service delivery and stakeholder communication.