Senior Client Onboarding & Implementation Lead

Citibank (Switzerland) AG; Kuala Lumpur; On-site; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Kuala Lumpur seeks a Vice President - Implementation Manager for their Treasury and Trade Solutions team. The successful candidate will oversee customer interactions, managing account openings and related documentation while ensuring timely and accurate services. You should have 6-10 years of relevant experience, strong project management skills, and proficiency in English and Japanese. This role requires significant analytical and communication expertise to drive process improvements and enhance customer satisfaction.

Qualifications

• 6-10 years of experience in documentation review and account maintenance.
• Proficient knowledge of Japanese and English (written and spoken).
• Experience with project management and financial cost management.

Responsibilities

• Responsible for customer interaction and documentation issuance.
• Focuses on timely and accurate delivery of account opening functions.
• Manages daily processing and ensures account requirements are met.

Skills

Documentation review

Account maintenance

Project management

Interpersonal communication

Customer service

Education

Bachelor’s/University degree

Job description

Citibank (Switzerland) AG in Kuala Lumpur seeks a Vice President - Implementation Manager for their Treasury and Trade Solutions team. The successful candidate will oversee customer interactions, managing account openings and related documentation while ensuring timely and accurate services. You should have 6-10 years of relevant experience, strong project management skills, and proficiency in English and Japanese. This role requires significant analytical and communication expertise to drive process improvements and enhance customer satisfaction.