Voice & Data Systems Engineer – 24x7 On-site/Remote Support

upscale; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

upscale is seeking a System Engineer for Voice Data Support to deploy, configure, test and commission systems at customer sites in Malaysia. You will handle preventive and corrective maintenance, diagnose issues, and provide telephone/remote support while ensuring strong customer relationships.

The role requires travel across Malaysia, a Diploma/degree in IT or CS, and excellent communication in English or Bahasa Malaysia. Fresh graduates are welcome to apply for permanent or contract positions.

Qualifications

• Diploma or University degree in Computer Science, IT or equivalent.
• Strong knowledge of telecommunication and computer infrastructure.
• Independent with proactive attitude, customer-focused and results-driven.
• Excellent written and spoken English or Bahasa Malaysia.
• Fresh graduates are encouraged to apply.
• Malaysian citizens required.

Responsibilities

• Deploy, install, test, and commission systems at customer premises.
• Perform preventive and corrective maintenance.
• Diagnose and troubleshoot system, network, hardware or software faults.
• Analyse, follow up, and resolve support enquiries from customers and vendors.
• Collaborate with team to diagnose and resolve technical problems.
• Share knowledge and explore new technologies with the team.
• Provide phone and remote support.
• Conduct user and technical training where applicable.
• Prioritize and manage multiple open cases concurrently.
• Establish strong working relationships with customers.
• Occasionally work weekends or outside normal hours to support 24x7 operations.

Education

Diploma/University degree in Computer Science or IT

Job description

upscale is seeking a System Engineer for Voice Data Support to deploy, configure, test and commission systems at customer sites in Malaysia. You will handle preventive and corrective maintenance, diagnose issues, and provide telephone/remote support while ensuring strong customer relationships.

The role requires travel across Malaysia, a Diploma/degree in IT or CS, and excellent communication in English or Bahasa Malaysia. Fresh graduates are welcome to apply for permanent or contract positions.