Windows & VOIP Network Engineer

Teleperformance; Kuala Lumpur; On-site; MYR 42,000 - 64,000; Full time

Job summary

Teleperformance Malaysia is seeking a capable IT Desktop Support Specialist to join our operations in Kuala Lumpur. You will handle Windows desktop administration, user accounts, group policy deployments, and VOIP unit management while collaborating with the Site IT Manager to ensure smooth IT operations.

Ideal candidates have a degree in IT, 1–2 years of relevant experience, and solid knowledge of Windows servers, AVAYA VOIP, and MS Office.

Qualifications

• Degree in Computer Science, Computer Engineering, Electronics and Communications Engineering and other related IT courses.
• Equivalent complete IT training certification.
• 1-2 years experience as PC Specialist, Desktop Specialist, Technical Support or Telecom.
• Analyst in an Enterprise setting preferred
• Must have an extensive knowledge of Windows 7 and latest desktop operating system.
• Must have a working knowledge of Windows Server 2007 and latest server operating system including Active Directory.
• Must have a working knowledge of AVAYA VOIP phone units.
• Must have strong knowledge of MS Office products.
• Must have understanding of basic LAN, telephony and desktop applications.
• Ability to respond to various inquiries.
• Ability to effectively present ideas and concepts to all levels of audiences.

Responsibilities

• Implement Teleperformance Global Essential Compliance and Security Policy.
• Perform user account management.
• Perform Windows Desktop administration (modifying login scripts, rolling out Desktop changes through Group Policy, applying desktop patches, etc).
• Perform VOIP phone unit administration, installation, deployment.
• Provide technical guidance to End Users after escalation from Service Desk.
• Assist the Site IT Manager in the day to day management of IT operations.

Skills

Windows OS knowledge

Group Policy

Desktop support

LAN knowledge

Education

Degree in Computer Science

Degree in Computer Engineering

Degree in Electronics and Communications Engineering

Equivalent IT certification

Tools

Windows Server 2007

Active Directory

AVAYA VOIP

MS Office

Job description

Teleperformance Malaysia is seeking a capable IT Desktop Support Specialist to join our operations in Kuala Lumpur. You will handle Windows desktop administration, user accounts, group policy deployments, and VOIP unit management while collaborating with the Site IT Manager to ensure smooth IT operations.

Ideal candidates have a degree in IT, 1–2 years of relevant experience, and solid knowledge of Windows servers, AVAYA VOIP, and MS Office.