(A) System Engineer (Voice Data Support)

upscale; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

upscale is seeking a System Engineer for Voice Data Support to deploy, configure, test and commission systems at customer sites in Malaysia. You will handle preventive and corrective maintenance, diagnose issues, and provide telephone/remote support while ensuring strong customer relationships.

The role requires travel across Malaysia, a Diploma/degree in IT or CS, and excellent communication in English or Bahasa Malaysia. Fresh graduates are welcome to apply for permanent or contract positions.

Qualifications

• Diploma or University degree in Computer Science, IT or equivalent.
• Strong knowledge of telecommunication and computer infrastructure.
• Independent with proactive attitude, customer-focused and results-driven.
• Excellent written and spoken English or Bahasa Malaysia.
• Fresh graduates are encouraged to apply.
• Malaysian citizens required.

Responsibilities

• Deploy, install, test, and commission systems at customer premises.
• Perform preventive and corrective maintenance.
• Diagnose and troubleshoot system, network, hardware or software faults.
• Analyse, follow up, and resolve support enquiries from customers and vendors.
• Collaborate with team to diagnose and resolve technical problems.
• Share knowledge and explore new technologies with the team.
• Provide phone and remote support.
• Conduct user and technical training where applicable.
• Prioritize and manage multiple open cases concurrently.
• Establish strong working relationships with customers.
• Occasionally work weekends or outside normal hours to support 24x7 operations.

Education

Diploma/University degree in Computer Science or IT

Job description

Job Title: System Engineer Voice Data Support

Voice & Data

Job Description

• Deployment, installation, testing and commissioning of systems and parts in customerspremises.
• To carry our preventive and corrective maintenance.
• Diagnosing, troubleshooting system & network and solving related hardware or software faults.
• Analyse, follow-up and resolve any support enquiries from customers and vendors.
• Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
• Continuously maintain, improve and share on technical knowledge and explore in newtechnologies together with the team.
• To provide telephone and remote support.
• To conduct user and technical training, where applicable.
• Able to prioritize and manage few open cases at a time.
• Establish a good working relationship with customers.
• Able to work outside of normal working hours or weekends occasionally to support operationsrunning 24x7.

Requirements

• Mandatory to have own car transport.
• Job scope requires extensive travelling within Malaysia.
• Diploma or University degree in Computer Science, IT or equivalent.
• Strong working and technical knowledge in the telecommunication and computer infrastructure.
• Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.
• Strong communication skills both written and oral in English or Bahasa Malaysia.
• Great interpersonal, self-motivated and customer-focused with outgoing personality andanalytical mind.
• Strong analytical and problem-solving skill.
• Fresh graduates are encouraged to apply.
• Applicants should be Malaysian citizens.

Job Type: Permanent or Contract Position

Job Location: HQ Kuala Lumpur, Alor Setar ,KK and Sabah

Salary Range: RM2,500.00 to RM4,000.00

Q&A

• Open for fresh graduate? Suggest to have experience in technical but fresh graduate also can.
• Open race? Male only with own transport