VIP Account Manager

TPY Creation; Kuala Lumpur; On-site; MYR 40,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Salary increment opportunities

Commission

EPF / SOCSO coverage

LRT access

Job summary

TPY Creation is seeking a customer success oriented professional to identify customer needs and drive success with our platform. You will build strong relationships, communicate with stakeholders, and proactively identify growth opportunities across accounts.

The role requires cross-functional collaboration, willingness to work in shifts, and fluency in English, Mandarin and Bahasa to support diverse customers in Kuala Lumpur. Office location offers LRT access for convenient commuting.

Qualifications

• Articulate and well accustomed to a client facing role.
• Willingness to work in shift.
• Languages : English, Mandarin and Bahasa.
• Performance bonus and salary increment opportunities.
• Commission.
• EPF / SOCSO coverage.
• Convenient office location with LRT access.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Skills

Client-facing role

Languages

Shift work

Multilingual

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Articulate and well accustomed to a client facing role
• Willingness to work in shift
• Languages : English, Mandarin and Bahasa
• Performance bonus and salary increment opportunities
• Commission
• EPF / SOCSO coverage
• Convenient office location with LRT access