Account Coordinator

Bridge International Asia Sdn Bhd; Kampung Malaysia Tambahan; On-site; MYR 54,000 - 89,000; Full time

Benefits offered by this job

Annual Leave

EPF

Medical and Hospitalisation Leave

EIS

Annual Bonus

Medical Insurance

Training Provided

Job summary

Bridge International Asia Sdn Bhd is seeking a Client Success / Account Manager in Kuala Lumpur. You will be the main contact for assigned accounts, ensuring goals and success metrics are understood, guiding onboarding, and coordinating with Product/Tech/Ops to resolve issues.

You will drive retention and growth through QBRs and health checks, surface upsell opportunities with Sales, and prepare renewal packs while maintaining data confidentiality and meeting SLA targets.

Qualifications

• 1–3 years in Client Success/Account Management/Customer Service with exposure to BD/Sales (B2B preferred).
• BD/Sales experience is a strong plus (prospecting, pipeline follow-up, renewals/upsells).
• Strong communication in English; Malay is an advantage, Mandarin is required to effectively communicate with Mandarin-speaking clients.
• Comfortable with CRM (HubSpot/Salesforce), spreadsheets, and ticketing/chat tools.
• Customer-first, organized, detail-oriented; solid follow-through and problem-solving.

Responsibilities

• Be the primary contact for assigned accounts; understand goals, use cases, and success metrics
• Drive retention & growth: QBRs, health checks, flag risks, surface upsell/cross-sell with Sales
• Resolve issues by coordinating with Product/Tech/Ops; follow through to closure
• Guide clients on onboarding, processes, and product updates
• Prepare quotes/proposals/renewal packs, assist with procurement paperwork
• Act as the Voice of Customer to help improve product & policies
• Meet SLA targets (response/resolution) and protect data confidentiality

Skills

Client Success

Account Management

Customer Service

BD/Sales experience

English communication

Malay language

Mandarin language

CRM systems

Spreadsheets

Ticketing/Chat tools

Tools

HubSpot

Salesforce

Spreadsheets

Ticketing tools

Job description

Job Responsibility

• Be the primary contact for assigned accounts; understand goals, use cases, and success metrics
• Drive retention & growth: QBRs, health checks, flag risks, surface upsell/cross-sell with Sales
• Resolve issues by coordinating with Product/Tech/Ops; follow through to closure
• Guide clients on onboarding, processes, and product updates
• Prepare quotes/proposals/renewal packs, assist with procurement paperwork
• Act as the Voice of Customer to help improve product & policies
• Meet SLA targets (response/resolution) and protect data confidentiality

What You’ll Do

• Be the primary contact for assigned accounts; understand goals, use cases, and success metrics
• Drive retention & growth: QBRs, health checks, flag risks, surface upsell/cross-sell with Sales
• Resolve issues by coordinating with Product/Tech/Ops; follow through to closure
• Guide clients on onboarding, processes, and product updates
• Prepare quotes/proposals/renewal packs, assist with procurement paperwork
• Act as the Voice of Customer to help improve product & policies
• Meet SLA targets (response/resolution) and protect data confidentiality

Nice to Have

• Experience in SaaS / marketplace / domain & internet services / IT services
• Basic analysis & presentation skills (pivot tables, QBR/ROI decks)

Requirements

Job Requirements

• 1–3 yearsin Client Success/Account Management/Customer Servicewith exposure to BD/Sales (B2B preferred)
• BD/Sales experience is a strong plus (prospecting, pipeline follow-up, renewals/upsells)
• Strong communication in English; Malayis an advantage,Mandarin is required to effectively communicate with Mandarin-speaking clients.
• Comfortable with CRM (HubSpot/Salesforce), spreadsheets, and ticketing/chat tools
• Customer-first, organized, detail-oriented; solid follow-through and problem-solving

Job Benefits

• Annual Leave
• EPF
• Medical and Hospitalisation Leave
• EIS
• Annual Bonus
• Medical Insurance
• Training Provided