Vietnamese-Speaking Client Advisor (Fintech SaaS)

Sunrate; Kuala Lumpur; Presencial; MYR 56.000 - 89.000; Jornada completa

Descripción de la vacante

Sunrate is seeking a client-facing support professional to handle inquiries and resolve cases across channels such as WhatsApp, email, and CRM tickets. The role involves onboarding handovers, monitoring early adoption signals, and collaborating with Product, Market Leads, and Compliance to address client pain points.

The ideal candidate has 1–3 years in fintech or SaaS support, strong English and Vietnamese, and familiarity with CRM/omnichannel tools.

Formación

• 1-3 years' client-facing support in fintech, payments, or SaaS.
• Proficient in English and Vietnamese (reading, writing, and speaking).
• Familiar with CRM and omnichannel tools preferred.

Responsabilidades

• Handle customer queries through primary support channels (e.g., WhatsApp, email, CRM ticketing).
• Manage service cases from intake to resolution, ensuring timely outcomes.
• Support onboarding handover from Growth team and monitor early adoption signals.
• Collaborate with Product, Market Leads, Compliance to resolve client pain points.
• Maintain accurate records in CRM and update case logs with resolution notes.
• Flag churn risks and coordinate with Team Lead for intervention.
• Educate clients on Sunrate's features and digital tools (portals, platform updates).
• Able to support different time zones in APAC and Europe.

Conocimientos

Customer support

Bilingual EN/VN

Educación

Bachelor's or Diploma in related field

Descripción del empleo

Sunrate is seeking a client-facing support professional to handle inquiries and resolve cases across channels such as WhatsApp, email, and CRM tickets. The role involves onboarding handovers, monitoring early adoption signals, and collaborating with Product, Market Leads, and Compliance to address client pain points.

The ideal candidate has 1–3 years in fintech or SaaS support, strong English and Vietnamese, and familiarity with CRM/omnichannel tools.