Customer Support Officer - Vietnamese Speaking

XS; Kampung Cendana; Ibrido; MYR 40.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave

Medical insurance

Night shift allowance

Onsite/hybrid working

Descrizione del lavoro

XS is seeking a Vietnamese-speaking Customer Support Officer in Malaysia to deliver high-quality customer service for financial products. You will respond via live chat, email, and phone, explain products, and collaborate with other departments to resolve queries.

The role requires a business-related degree and prior customer service experience in finance. A full-time position with onsite/hybrid working conditions is offered, with rotating shifts and competitive benefits.

Competenze

• Business degree or equivalent required.
• Experience in financial customer service preferred.
• Full-time position based in Malaysia.

Mansioni

• Respond to inquiries via live chat, email, and phone.
• Introduce financial products and services.
• Provide advanced financial customer service.
• Work with other departments as required.
• Contribute to teamwork to achieve goals.
• Consult with specialist staff as required.
• Perform other duties as directed by the manager.
• Offer guidance and troubleshooting support to clients.
• Handle inquiries and ensure high-quality service.
• Identify areas for improvement and share feedback.

Conoscenze

Vietnamese language

English language

Customer service

Computer literacy

Formazione

Business degree

Descrizione del lavoro

XS is a licensed and fast-growing multi-asset CFD broker. We are looking for a dynamic Customer Support Officer - Vietnamese Speaking to join our team of experts.

XS has received numerous awards, including "Best Multi-Asset Broker - LATAM" at the UF Awards LATAM 2024 in Mexico, "Safest Broker" at the Oman Summit Smart Vision 2024 in Oman, and "Global Broker of the Year" at the Traders Fair Awards 2023 in Vietnam.

At XS, we are committed to maintaining a positive, collaborative, and friendly work environment while building a solid team of high-level professionals. Join us in shaping the future of XS and unleash your potential in an environment that values diversity, growth, and excellence.

Responsibilities

• Respond to inquiries via live chat, email, and phone.
• Introduce financial products and services.
• Provide advanced financial customer service.
• Work with other departments as required.
• Contribute to teamwork to achieve goals.
• Consult with appropriate specialist staff as required.
• Perform other duties as directed by the manager.
• Offer guidance and troubleshooting support to assist clients.
• Handle client inquiries appropriately and ensure that high-level service is provided.
• Identify areas for improvement and share suggestions and feedback with the team.
• Work with other departments as required - change to Cooperate effectively with other departments.

Requirements

• Business related degree and experience
• Customer service/support experience in the financial industry preferred
• Customer service/support experience required
• Location: Malaysia office
• Excellent verbal and written skills in Vietnamese
• Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)
• Good command of the English language (oral and written) is a must.
• Ability to multitask and highly adaptable
• Excellent communication and interpersonal skills
• Excellent computer literacy

Offers

• Competitive compensation
• Working in a global and fast-growing organization
• Friendly, supportive, positive and professional team of experts
• Multicultural and diverse environment
• Full-time employment
• Annual leave: 17 days (1st year), 19 days (1st year), 21 days (2nd year).
• Competitive allowances
• Medical insurance
• Onsite/hybrid working conditions
  
• Night Shift Allowance

Follow us on social media

• LinkedIn:https://www.linkedin.com/company/xscomglobal
• Facebook:https://www.facebook.com/xscomglobal
• Instagram:https://instagram.com/xscomglobal

XS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note

We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.