Customer Support Officer - Vietnamese Speaking

XS; Kuala Lumpur; Hybrid; MYR 36,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Onsite/hybrid working conditions

Medical insurance

Job summary

XS, a licensed multi-asset CFD broker, is seeking a dynamic Customer Support Officer - Vietnamese Speaking to join our team in Malaysia. You will respond to inquiries via live chat, email, and phone, introduce financial products, and deliver high-level customer service.

The role requires a business-related degree and customer service experience in finance, fluent Vietnamese and strong English, and flexible shifts (08:00–17:00/12:00–21:00/15:00–00:00).

Qualifications

• Business-related degree required.
• Customer service experience in finance preferred.
• Excellent verbal and written Vietnamese and English required.

Responsibilities

• Respond to inquiries via live chat, email, and phone.
• Introduce financial products and services.
• Provide advanced financial customer service.
• Coordinate with other departments as required.
• Identify areas for improvement and share feedback.

Skills

Vietnamese language

Customer service

Communication

Multitasking

Education

Business related degree

Tools

CRM software

Job description

XS is a licensed and fast-growing multi-asset CFD broker. We are looking for a dynamic   Customer Support Officer - Vietnamese Speaking   to join our team of experts.

XS has received numerous awards, including "Best Multi-Asset Broker - LATAM" at the UF Awards LATAM 2024 in Mexico, "Safest Broker" at the Oman Summit Smart Vision 2024 in Oman, and "Global Broker of the Year" at the Traders Fair Awards 2023 in Vietnam.

At XS, we are committed to maintaining a positive, collaborative, and friendly work environment while building a solid team of high-level professionals. Join us in shaping the future of XS and unleash your potential in an environment that values diversity, growth, and excellence.

Responsibilities

• Respond to inquiries via live chat, email, and phone.
• Introduce financial products and services.
• Provide advanced financial customer service.
• Work with other departments as required.
• Contribute to teamwork to achieve goals.
• Consult with appropriate specialist staff as required.
• Perform other duties as directed by the manager.
• Offer guidance and troubleshooting support to assist clients.
• Handle client inquiries appropriately and ensure that high-level service is provided.
• Identify areas for improvement and share suggestions and feedback with the team.
• Work with other departments as required - change to Cooperate effectively with other departments.

Requirements

• Business related degree and experience
• Customer service/support experience in the financial industry preferred
• Customer service/support experience required
• Location: Malaysia office
• Excellent verbal and written skills in Vietnamese
• Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)
• Good command of the English language (oral and written) is a must.
• Ability to multitask and highly adaptable
• Excellent communication and interpersonal skills
• Excellent computer literacy

Offers

• Competitive compensation
• Working in a global and fast-growing organization
• Friendly, supportive, positive and professional team of experts
• Multicultural and diverse environment
• Full-time employment
• Annual leave: 17 days (1st year), 19 days (1st year), 21 days (2nd year).
• Competitive allowances
• Medical insurance
• Onsite/hybrid working conditions
• Night Shift Allowance

Follow us on social media

• LinkedIn: https://www.linkedin.com/company/xscomglobal
• Facebook: https://www.facebook.com/xscomglobal
• Instagram: https://instagram.com/xscomglobalhttps://instagram.com/xscomglobal

XS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.