Bilingual Fintech Client Advisory Specialist

Sunrate; Kuala Lumpur; Presencial; MYR 36.000 - 60.000; Jornada completa

Descripción de la vacante

Sunrate is seeking a proactive Client Support Specialist in Kuala Lumpur. You will handle customer queries via WhatsApp, email, and CRM tickets, manage cases end-to-end, and collaborate with Product, Market Leads, and Compliance to resolve client issues.

Requirements include 1–3 years in fintech or SaaS customer support, fluency in English and Mandarin, and familiarity with CRM tools like Salesforce or Zendesk. Able to support APAC and Europe time zones.

Formación

• 1–3 years in client-facing support, fintech/payments or SaaS.
• Strong proficiency in professional English and Mandarin.
• Other languages are a plus.
• Experience with CRM tools (Salesforce, Zendesk) and Omnichannel platforms is preferred.

Responsabilidades

• Handle customer queries through primary support channels (WhatsApp, email, CRM ticketing).
• Manage service cases from intake to resolution.
• Support onboarding handover from Growth team and monitor early adoption signals.
• Collaborate with Product, Market Leads, Compliance to resolve client pain points.
• Maintain accurate records in CRM and update case logs with resolution notes.
• Flag churn risks and collaborate with Team Lead for intervention.
• Educate clients on Sunrate's features and digital tools.

Conocimientos

Client-facing support

English

Mandarin

Time-zone availability

Educación

Degree or Diploma in related field

Herramientas

Salesforce

Zendesk

Avaya

Cisco

Genesys

Descripción del empleo

Sunrate is seeking a proactive Client Support Specialist in Kuala Lumpur. You will handle customer queries via WhatsApp, email, and CRM tickets, manage cases end-to-end, and collaborate with Product, Market Leads, and Compliance to resolve client issues.

Requirements include 1–3 years in fintech or SaaS customer support, fluency in English and Mandarin, and familiarity with CRM tools like Salesforce or Zendesk. Able to support APAC and Europe time zones.