Senior VIP Client Relationship Leader (Vietnam)

NexTbil Tech; Kuala Lumpur; On-site; MYR 4,800 - 9,600; Full time

Benefits offered by this job

Health insurance coverage

Meal allowance

Professional and career development

Job summary

Business Support Solutions is seeking a Senior Officer for VIP Relationship Management in Vietnam. You will manage high-value clients, ensuring a premium experience and loyalty through multi-channel support and proactive service improvements.

You will collaborate with Marketing, Acquisition, Product, and Support teams to drive retention, engagement, and revenue growth in a fast-paced environment.

Qualifications

• College degree preferred.
• Experience in customer service or account management with VIPs.
• Strong communication and relationship-building abilities.

Responsibilities

• VIP Client Relationship Management: be primary contact for VIP clients via chat, phone, and channels.
• Build and maintain long-term relationships with high-value customers.
• Deliver premium VIP experiences and proactive service improvements.
• Handle inquiries professionally and track feedback for improvements.
• Collaborate with internal teams to enhance engagement and loyalty.

Skills

VIP relationship management

Customer service excellence

Communication skills

Relationship building

Multi-channel support

Education

College degree preferred

Tools

CRM systems

Job description

Business Support Solutions is seeking a Senior Officer for VIP Relationship Management in Vietnam. You will manage high-value clients, ensuring a premium experience and loyalty through multi-channel support and proactive service improvements.

You will collaborate with Marketing, Acquisition, Product, and Support teams to drive retention, engagement, and revenue growth in a fast-paced environment.