Vietnamese-Speaking Financial Support Specialist

XS; Kampung Cendana; Hybrid; MYR 40,000 - 78,000; Full time

Benefits offered by this job

Annual leave

Medical insurance

Night shift allowance

Onsite/hybrid working

Job summary

XS is seeking a Vietnamese-speaking Customer Support Officer in Malaysia to deliver high-quality customer service for financial products. You will respond via live chat, email, and phone, explain products, and collaborate with other departments to resolve queries.

The role requires a business-related degree and prior customer service experience in finance. A full-time position with onsite/hybrid working conditions is offered, with rotating shifts and competitive benefits.

Qualifications

• Business degree or equivalent required.
• Experience in financial customer service preferred.
• Full-time position based in Malaysia.

Responsibilities

• Respond to inquiries via live chat, email, and phone.
• Introduce financial products and services.
• Provide advanced financial customer service.
• Work with other departments as required.
• Contribute to teamwork to achieve goals.
• Consult with specialist staff as required.
• Perform other duties as directed by the manager.
• Offer guidance and troubleshooting support to clients.
• Handle inquiries and ensure high-quality service.
• Identify areas for improvement and share feedback.

Skills

Vietnamese language

English language

Customer service

Computer literacy

Education

Business degree

Job description

XS is seeking a Vietnamese-speaking Customer Support Officer in Malaysia to deliver high-quality customer service for financial products. You will respond via live chat, email, and phone, explain products, and collaborate with other departments to resolve queries.

The role requires a business-related degree and prior customer service experience in finance. A full-time position with onsite/hybrid working conditions is offered, with rotating shifts and competitive benefits.