Vietnamese-Speaking Financial Customer Support Specialist – Malaysia

XS; Kuala Lumpur; Hybrid; MYR 36,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Onsite/hybrid working conditions

Medical insurance

Job summary

XS, a licensed multi-asset CFD broker, is seeking a dynamic Customer Support Officer - Vietnamese Speaking to join our team in Malaysia. You will respond to inquiries via live chat, email, and phone, introduce financial products, and deliver high-level customer service.

The role requires a business-related degree and customer service experience in finance, fluent Vietnamese and strong English, and flexible shifts (08:00–17:00/12:00–21:00/15:00–00:00).

Qualifications

• Business-related degree required.
• Customer service experience in finance preferred.
• Excellent verbal and written Vietnamese and English required.

Responsibilities

• Respond to inquiries via live chat, email, and phone.
• Introduce financial products and services.
• Provide advanced financial customer service.
• Coordinate with other departments as required.
• Identify areas for improvement and share feedback.

Skills

Vietnamese language

Customer service

Communication

Multitasking

Education

Business related degree

Tools

CRM software

Job description

XS, a licensed multi-asset CFD broker, is seeking a dynamic Customer Support Officer - Vietnamese Speaking to join our team in Malaysia. You will respond to inquiries via live chat, email, and phone, introduce financial products, and deliver high-level customer service.

The role requires a business-related degree and customer service experience in finance, fluent Vietnamese and strong English, and flexible shifts (08:00–17:00/12:00–21:00/15:00–00:00).