Video Safety Operations Architect

TikTok Inc.; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 180,000; Full time

Job summary

TikTok is seeking a results-oriented Operations professional in Malaysia to bridge Policy and frontline execution. You will translate policy intent into scalable workflows, manage knowledge bases, SOPs, and documentation, and drive continuous improvement across cross-functional teams.

As part of the Video Safety Operations team, you will analyze quality metrics, handle escalations, and coordinate global program updates while ensuring regional relevance and risk control.

Qualifications

• Bachelor’s degree in a relevant field.
• Ability to lead cross-functional environments and manage stakeholders.
• Strong analytical and structured thinking to translate ambiguity into solutions.

Responsibilities

• Translate complex policies into clear, scalable operational workflows for frontline operations.
• Build and maintain knowledge management systems and SOPs with governance.
• Leverage AI tools to enhance policy translation and documentation quality.
• Collaborate with Policy, Product, Quality and Regional Operations teams.
• Review quality metrics and escalations to identify gaps and improve guidelines.
• Support global program change management and ensure regional relevance.

Skills

Policy translation

SOP design

Knowledge management

Cross-functional collaboration

Analytical thinking

Stakeholder management

AI leverage

Global program management

Education

Bachelor’s degree in Business/Operations

Job description

TikTok is seeking a results-oriented Operations professional in Malaysia to bridge Policy and frontline execution. You will translate policy intent into scalable workflows, manage knowledge bases, SOPs, and documentation, and drive continuous improvement across cross-functional teams.

As part of the Video Safety Operations team, you will analyze quality metrics, handle escalations, and coordinate global program updates while ensuring regional relevance and risk control.