Quality Assurance Lead, Safety AI Models

TikTok Inc.; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

TikTok in Malaysia seeks a QA-focused Specialist within the Safety Model Operations team. The role supports content moderation, labeling accuracy, policy updates, and performance monitoring across markets.

You will conduct audits, deliver reports, and help optimize workflows while handling sensitive content such as harmful or explicit material. The position emphasizes collaboration with stakeholders, rapid learning, and execution of continual improvement plans to maintain high performance

Qualifications

• You are a good communicator, proficient in English as this role will cover English Speaking market.
• A fast learner who has the ability to embrace a fast-paced working environment.

Responsibilities

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline.

Skills

English communication

Fast learning

Job description

TikTok in Malaysia seeks a QA-focused Specialist within the Safety Model Operations team. The role supports content moderation, labeling accuracy, policy updates, and performance monitoring across markets.

You will conduct audits, deliver reports, and help optimize workflows while handling sensitive content such as harmful or explicit material. The position emphasizes collaboration with stakeholders, rapid learning, and execution of continual improvement plans to maintain high performance