Partner Operations Lead, Video Safety & Outsourcing

TikTok Inc.; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

TikTok is hiring a Partner Operations Manager for Video Safety Operations (VSO) to strengthen outsourced partner relationships and drive performance across our moderation footprint. You will work with the Regional Partner Success team to deliver service excellence, meet OKRs, and optimize workflows within a fast-paced safety environment.

The role demands strong communication and the ability to manage complex vendor and internal stakeholder relationships, ensuring adherence to SOPs while

Qualifications

• 5+ years of experience managing outsourced partner relationships.
• Operations and program management in large-scale transformation projects.
• Strong oral and written communication with ability to influence across a global organization.
• Experience coordinating across multiple domains and business units.
• Ability to multitask, identify issues and work with leaders to resolve them.

Responsibilities

• Support quality improvements by leveraging data inputs from Quality Data Measurement.
• Serve as a key conduit between TnQ and partner teams to drive performance metrics across moderation teams.
• Ensure program success through delivery of core OKRs (latency, quality, wellness).
• Hold partner sites accountable and define paths to operational excellence.
• Monitor budget, tracking vendor production, training and expenses.

Skills

Partner management

Operations management

Program management

Communication & influencing

Cross-domain collaboration

Job description

TikTok is hiring a Partner Operations Manager for Video Safety Operations (VSO) to strengthen outsourced partner relationships and drive performance across our moderation footprint. You will work with the Regional Partner Success team to deliver service excellence, meet OKRs, and optimize workflows within a fast-paced safety environment.

The role demands strong communication and the ability to manage complex vendor and internal stakeholder relationships, ensuring adherence to SOPs while