Policy Translation & Operations Specialist

TikTok Inc.; Kampung Malaysia Tambahan; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

TikTok is seeking an Operations professional to act as the bridge between Policy and frontline execution in Kuala Lumpur. You will translate Policy intent into scalable workflows, manage knowledge bases, and drive standardized documentation across the organization.

You will leverage AI to enhance materials, work with Policy, Product, and Regional Operations, and use metrics to improve consistency and risk controls globally, while respecting local nuances.

Qualifications

• Strong policy knowledge in Ops domain and ability to connect with governance.
• Experience with operational workflows, QA, or policy execution (execution-focused).
• Proven ability to coordinate across Policy, Ops, Product or vendor teams.
• Basic data structuring skills to identify issues and derive insights.
• Familiarity with SOPs, documentation, or workflow execution.
• Proficiency in Malay for local markets and English for global collaboration.

Responsibilities

• Translate policies into clear, scalable operational workflows and guidelines for frontline teams.
• Build and maintain knowledge management systems, SOPs, and governance with version control.
• Leverage AI tools to improve documentation quality and create operational materials.
• Collaborate with Policy, Product, Quality, and Regional Ops to bridge policy and execution.
• Review quality metrics, escalations, and appeals to identify gaps and improve guidelines.
• Support policy and process changes across markets by assessing risk and coordinating updates.
• Apply regional and cultural context to ensure guidelines are locally relevant.

Skills

Policy knowledge

Cross-functional coordination

Analytical thinking

Operational governance

Malay language proficiency

English proficiency

Job description

TikTok is seeking an Operations professional to act as the bridge between Policy and frontline execution in Kuala Lumpur. You will translate Policy intent into scalable workflows, manage knowledge bases, and drive standardized documentation across the organization.

You will leverage AI to enhance materials, work with Policy, Product, and Regional Operations, and use metrics to improve consistency and risk controls globally, while respecting local nuances.