Policy Translation & Operations Specialist

TikTok Inc.; Kampung Malaysia Tambahan; On-site; MYR 90,000 - 150,000; Full time

Job summary

TikTok is seeking an operations specialist who will translate policy intent into scalable frontline workflows and maintain clear SOPs. You will work across Policy, Product, Quality, and regional teams to close execution gaps and strengthen risk controls while leveraging AI to improve documentation quality.

The role requires strong policy knowledge, Korean and English language proficiency, and experience with SOPs and governance.

Qualifications

• Demonstrates strong policy knowledge in the Ops domain and can connect with governance processes.
• Exposure to operational workflows, QA processes, or policy execution activities.
• Proven ability to support cross‑functional coordination (Policy, Ops, Product, or vendor teams).
• Basic analytical skills with data structuring and issue identification.
• Familiarity with SOPs, process documentation, or workflow execution.
• Professional proficiency in Korean and English for global collaboration.

Responsibilities

• Translate complex policies into clear, actionable operational workflows and decision frameworks for frontline teams.
• Build and maintain knowledge management systems, SOPs, and documentation with governance and version control.
• Leverage AI tools to enhance policy translation and documentation quality.
• Collaborate with Policy, Product, Quality, and Regional Operations to bridge policy intent and execution.
• Review quality metrics, escalations, and appeals data to identify gaps and improve guidance.
• Support global program management by coordinating updates and managing risk across markets.
• Apply regional context to ensure guidelines are effective locally.

Skills

Policy knowledge

Cross‑functional coordination

Analytical thinking

SOP familiarity

Korean language

English language

Job description

TikTok is seeking an operations specialist who will translate policy intent into scalable frontline workflows and maintain clear SOPs. You will work across Policy, Product, Quality, and regional teams to close execution gaps and strengthen risk controls while leveraging AI to improve documentation quality.

The role requires strong policy knowledge, Korean and English language proficiency, and experience with SOPs and governance.