QA Lead: AI Data Safety & Operations

TikTok Inc.; Kuala Lumpur; On-site; MYR 45,000 - 75,000; Full time

Job summary

TikTok is seeking a QA professional in Kuala Lumpur to own quality across internal and external stakeholders and drive performance improvements. You will monitor performance, report to stakeholders, and help develop best-practice QA methodologies.

The role requires collaborating with XFN teams, navigating ambiguity, and proposing process improvements. Exposure to sensitive content is part of the role, and you will support onboarding and training development while ensuring policy alignment with

Qualifications

• Bachelor's degree or higher.
• 1-year QA or relevant experience in Trust and safety/Policy/Content Moderation/Content Quality/Content Safety/Labeling in major tech or media company.
• Familiar with US up to date News & Entertainment Content, Culture, and Current Events (social, political, sports, etc).
• Demonstrate a broad understanding of our business needs, and strategic thinking skills.
• Be familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Familiar with machine learning and content understanding.
• Strong cross-cultural communication, presentation, and interpersonal skills.

Responsibilities

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline.

Skills

Cross-cultural communication

Presentation

Interpersonal skills

Machine learning understanding

Content understanding

Education

Bachelor's degree or above

Job description

TikTok is seeking a QA professional in Kuala Lumpur to own quality across internal and external stakeholders and drive performance improvements. You will monitor performance, report to stakeholders, and help develop best-practice QA methodologies.

The role requires collaborating with XFN teams, navigating ambiguity, and proposing process improvements. Exposure to sensitive content is part of the role, and you will support onboarding and training development while ensuring policy alignment with