APAC Group Lead, Safety Model Ops

TikTok Inc.; Kampung Malaysia Tambahan; On-site; MYR 300,000 - 520,000; Full time

Job summary

TikTok is seeking a Group Leader to scale large Safety Model Operations teams across APAC from our Kuala Lumpur hub. You will ensure high-quality moderation, labeling, and evaluation that improve AI model performance while managing cross-functional stakeholders including product, engineering, and policy teams.

You will drive operational excellence, coach team leads, and oversee end-to-end workflows, data collection, and reporting to meet project KPIs and regulatory requirements.

Qualifications

• Bachelor’s degree in a relevant field and 3+ years of leadership experience.
• Experience understanding impact of operations on AI training and performance.
• Strong communication and stakeholder management across engineering, product, policy, and operations.

Responsibilities

• Lead and scale large operational teams delivering AI moderation and labeling services with clear KPIs.
• Understand how operations affect model training, safety, and alignment including RLHF/RLAIF impacts.
• Conduct RCAs, audits, and link findings to model-level outcomes.
• Collaborate with cross-functional teams to optimize annotation workflows and tools.

Skills

Leadership

Stakeholder management

Data-driven decisions

Strategic thinking

Communication

Analytical skills

SQL

Power BI

Education

Bachelor’s degree (business/management/operations/data science)

Tools

SQL

Power BI

Job description

TikTok is seeking a Group Leader to scale large Safety Model Operations teams across APAC from our Kuala Lumpur hub. You will ensure high-quality moderation, labeling, and evaluation that improve AI model performance while managing cross-functional stakeholders including product, engineering, and policy teams.

You will drive operational excellence, coach team leads, and oversee end-to-end workflows, data collection, and reporting to meet project KPIs and regulatory requirements.