Vehicle Claims & Service Concierge

DK MOTOR SDN BHD; Perak; On-site; MYR 28,000 - 47,000; Full time

Job summary

DK MOTOR SDN BHD in Perak, Malaysia, invites applications for a front-liner customer service role in our vehicle service and used-car operations. You will greet walk-in customers, provide high-level service, gather info, and coordinate repairs with our workshop teams.

Responsibilities include issuing job orders, tracking progress, preparing repair estimates, handling billing, and following up on customer satisfaction and maintenance schedules.

Qualifications

• Must provide high level customer service and identify customer needs.
• Ability to explain technical issues in simple terms.
• Strong communication and interpersonal skills.

Responsibilities

• Attend to customers and provide technical information and sound advice and identify customers' needs and technical problems.
• Issue job orders, monitor repair progress in body & paint workshop, update job control board and conduct final inspection before release.
• Prepare estimates for repair works, allocate labor charges and ensure correct parts charges for final billing and prompt cash collection.
• Promote service and parts packages and follow up on spare parts back orders.
• Liaise with insurance companies, customers and sub-let contractors for sublet works and ensure all charges are accounted for.
• Prepare workshop daily sales/collection reports and update customer database.
• Conduct after-service follow-up and survey customer satisfaction, and inform customers of next maintenance date.
• Carry out duties as instructed by the Company and maintain workplace housekeeping.
• We sell and purchase used cars with integrity and efficiency.

Skills

Customer service

Communication

Problem solving

Job description

DK MOTOR SDN BHD in Perak, Malaysia, invites applications for a front-liner customer service role in our vehicle service and used-car operations. You will greet walk-in customers, provide high-level service, gather info, and coordinate repairs with our workshop teams.

Responsibilities include issuing job orders, tracking progress, preparing repair estimates, handling billing, and following up on customer satisfaction and maintenance schedules.