Service Advisor

Daihatsu; Selangor; On-site; MYR 32,000 - 52,000; Full time

Job summary

Daihatsu is seeking a Service Advisor for its Aftersales Department in Shah Alam. The ideal candidate will greet customers, explain repair orders, and coordinate insurance claim processes within the Merimen system.

You will manage documentation, repair progress, and monthly reporting while maintaining strong customer relations. Based at Perodua DMMS Body & Paint Shah Alam, the role requires timely communication on repairs, insurance approvals, and delivery timelines, ensuring adherence to

Responsibilities

• Greet and attend customer/callmen and maintain good customer relations.
• Explain and ensure customer acknowledge the TRO (Temporary Repair Order) for the audit purpose.
• Collect and upload necessary document for claim process in Merimen System.
• Create Repair order and ensure customer acknowledge before proceeding for claim process.
• Update on Job progress control board (JPCB) and monitor status report pending vehicles and repair progress.
• Follow up and update customer for Insurance approval, estimated repair time, repair status and delivery time.
• Answer inbound calls for outlet.
• Ensure customer’s concern are handled effectively and in timely manner.
• Assist and explain to customer regarding claim process and policy when necessary.
• Create parts ordering for customer by CRO (Customer Request Order) based on Insurance Approval.
• Create invoice for insurance claim, ensure customer signed Discharge Voucher (DV) and submit through Merimen System once vehicle completed and collected.
• Ensure adherence of work and claim policy and procedures.
• Prepare JPCB report and submit to relevant department monthly.
• Prepare monthly report to relevant department.

Job description

Job Title: Service Advisor (Automotive)

Department: Aftersales Department

2 Location: Perodua DMMS Body & Paint Shah Alam

Reports To: Service Manager / Aftersales Manager

Key Responsibilities:

• Greet and attend customer/callmen and maintain good customer relations.
• Explain and ensure customer acknowledge the TRO (Temporary Repair Order) for the audit purpose.
• Collect and upload necessary document for claim process in Merimen System.
• Create Repair order and ensure customer acknowledge before proceeding for claim process.
• Update on Job progress control board (JPCB) and monitor status report pending vehicles and repair progress.
• Follow up and update customer for Insurance approval, estimated repair time, repair status and delivery time.
• Answer inbound calls for outlet.
• Ensure customer’s concern are handled effectively and in timely manner.
• Assist and explain to customer regarding claim process and policy when necessary.
• Create parts ordering for customer by CRO (Customer Request Order) based on Insurance Approval.
• Create invoice for insurance claim, ensure customer signed Discharge Voucher (DV) and submit through Merimen System once vehicle completed and collected.
• Ensure adherence of work and claim policy and procedures.
• Prepare JPCB report and submit to relevant department monthly.
• Prepare monthly report to relevant department.