US Insurance Operations Support Associate

ReSource Pro; Kuala Lumpur; On-site; MYR 33,000 - 44,000; Full time

Benefits offered by this job

SOCSO/EIS/EPF

Annual Leave

Sick Leave/Maternity & Paternity Leave

Paid Public Holidays

Training & development

Job summary

ReSource Pro in Kuala Lumpur is seeking a detail-oriented Service Delivery Assistant to support US-based insurance clients in a fast-paced, non-voice environment. This permanent, full-time role emphasizes accuracy, process adherence, and client satisfaction in an international setting.

You will handle end-to-end insurance tasks, follow workflows, manage multiple tasks, and communicate in written English while delivering quality outcomes; non-night shift, on-site in Malaysia.

Qualifications

• Diploma, Advanced Diploma, or Bachelor's Degree in any discipline.
• Strong command of written English.
• Proficiency in Microsoft Office (Word, Excel).
• Insurance/BPO or shared services experience is a plus; fresh graduates welcome.
• Detail-oriented with commitment to quality.

Responsibilities

• Process insurance-related transactions and policy updates in English-based systems.
• Review, verify, extract, maintain, and update insurance information according to client requirements.
• Follow detailed workflows and client-specific instructions while ensuring compliance with quality standards.
• Conduct quality checks and identify discrepancies to maintain high levels of accuracy.
• Manage assigned tasks within required turnaround times and productivity expectations.
• Communicate professionally with US-based clients through written English correspondence.
• Support process improvement initiatives and contribute to operational efficiency.
• Handle multiple tasks while maintaining accuracy and attention to detail.

Skills

Attention to detail

English proficiency

Learning agility

Client communication

Fast-paced work

Education

Diploma/Advanced Diploma/Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

ReSource Pro in Kuala Lumpur is seeking a detail-oriented Service Delivery Assistant to support US-based insurance clients in a fast-paced, non-voice environment. This permanent, full-time role emphasizes accuracy, process adherence, and client satisfaction in an international setting.

You will handle end-to-end insurance tasks, follow workflows, manage multiple tasks, and communicate in written English while delivering quality outcomes; non-night shift, on-site in Malaysia.