Regional Insurance Operations & Partner Services Specialist

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Zurich in Kuala Lumpur, Malaysia, seeks a Multinational Customer Service Specialist to support customers and brokers in a regional hub. You will assist with policy issuance, coordination with insurance partners, and data management while upholding Zurich's standards across 20 countries in Asia Pacific.

The role emphasizes English communication, accuracy, and collaborative problem-solving within a global insurance framework. Join a team that manages regional risk and client services.

Qualifications

• Excellent English language skills are required.
• Experience in international insurance or claims is advantageous.
• Strong communication and customer focus.
• Attention to data accuracy and process compliance.
• Ability to work with partners across Asia Pacific.

Responsibilities

• Support customers and brokers to ensure seamless service.
• Monitor KPIs related to policy issuance and premium collection.
• Maintain data quality in administrative systems.
• Coordinate with insurance partners and internal teams.
• Adhere to operating protocols and company standards.
• Respond to less typical queries and arrangements.
• Develop relationships with insurance partners.

Skills

English proficiency

Communication

International exposure

Insurance knowledge

Data accuracy

Job description

Zurich in Kuala Lumpur, Malaysia, seeks a Multinational Customer Service Specialist to support customers and brokers in a regional hub. You will assist with policy issuance, coordination with insurance partners, and data management while upholding Zurich's standards across 20 countries in Asia Pacific.

The role emphasizes English communication, accuracy, and collaborative problem-solving within a global insurance framework. Join a team that manages regional risk and client services.