Insurance Operations Support Specialist - Non-Voice

ReSource Pro; Kuala Lumpur; Presencial; MYR 33.000 - 44.000; Tempo integral

Benefícios oferecidos por esta vaga

Onboarding training

Career growth opportunities

Annual leave & sick leave

Resumo da vaga

ReSource Pro in Kuala Lumpur is seeking a detail-oriented Service Delivery Assistant to support U.S.-based insurance clients. This permanent, full-time, non-voice role emphasizes accurate end-to-end insurance operations and client satisfaction in an international environment.

You will review transactions, update policy data in English systems, and follow structured workflows. The position offers onboarding training, ongoing learning, and a clear pathway for long-term career growth within our

Qualificações

• Diploma, Advanced Diploma, or Bachelor's Degree in any discipline.
• Good command of written and reading English.
• Proficiency in Microsoft Office.

Responsabilidades

• Process insurance-related transactions and policy updates accurately in English-based systems.
• Review, verify, extract, maintain, and update insurance information according to client requirements.
• Follow detailed workflows and client-specific instructions while ensuring compliance with quality standards.
• Conduct quality checks and identify discrepancies to maintain high levels of accuracy.
• Manage assigned tasks within required turnaround times and productivity expectations.
• Communicate professionally with US-based clients through written English correspondence.
• Support process improvement initiatives and contribute to operational efficiency.
• Handle multiple tasks while maintaining accuracy and attention to detail.

Conhecimentos

Attention to detail

English proficiency

MS Office

Willingness to learn

Formação

Diploma/Bachelor degree

Ferramentas

MS Office (Word/Excel)

Descrição da vaga

ReSource Pro in Kuala Lumpur is seeking a detail-oriented Service Delivery Assistant to support U.S.-based insurance clients. This permanent, full-time, non-voice role emphasizes accurate end-to-end insurance operations and client satisfaction in an international environment.

You will review transactions, update policy data in English systems, and follow structured workflows. The position offers onboarding training, ongoing learning, and a clear pathway for long-term career growth within our