Insurance Operations Support Specialist - Non-Voice

ReSource Pro

Kuala Lumpur

On-site

MYR 33,000 - 44,000

Full time

5 days ago

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Benefits offered by this job

Onboarding training

Career growth opportunities

Annual leave & sick leave

Job summary

ReSource Pro in Kuala Lumpur is seeking a detail-oriented Service Delivery Assistant to support U.S.-based insurance clients. This permanent, full-time, non-voice role emphasizes accurate end-to-end insurance operations and client satisfaction in an international environment.

You will review transactions, update policy data in English systems, and follow structured workflows. The position offers onboarding training, ongoing learning, and a clear pathway for long-term career growth within our

Qualifications

Diploma, Advanced Diploma, or Bachelor's Degree in any discipline.
Good command of written and reading English.
Proficiency in Microsoft Office.

Responsibilities

Process insurance-related transactions and policy updates accurately in English-based systems.
Review, verify, extract, maintain, and update insurance information according to client requirements.
Follow detailed workflows and client-specific instructions while ensuring compliance with quality standards.
Conduct quality checks and identify discrepancies to maintain high levels of accuracy.
Manage assigned tasks within required turnaround times and productivity expectations.
Communicate professionally with US-based clients through written English correspondence.
Support process improvement initiatives and contribute to operational efficiency.
Handle multiple tasks while maintaining accuracy and attention to detail.