Client Services Officer (Insurance)

TIMEO-PERFORMANCE PTE. LTD.; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

TIMEO-PERFORMANCE PTE. LTD. in Kuala Lumpur is seeking a Client Services Officer to manage a global client portfolio and deliver outstanding service in an international environment.

You will evaluate and process claims, liaise with clients, providers, and insurers, and coordinate direct billing with international healthcare partners, ensuring accuracy and timely invoicing. Strong communication, meticulous attention to detail, and ability to work cross-culturally are essential for success in this

Qualifications

• Experience in Insurance or Medical sector, especially international
• Customer service experience preferred
• Strong communication and interpersonal skills
• Proficiency in English and other Asian languages (Bahasa, Mandarin, Filipino)

Responsibilities

• Assess and process customer claims with complete documentation.
• Liaise with clients, service providers, and insurers via phone and email.
• Coordinate direct billing with international healthcare providers.
• Manage a global client portfolio and ensure high-quality service.
• Oversee e-Claims and invoicing processes.

Skills

Customer service

Communication

Teamwork

Attention to detail

English

Language skills

Job description

We are currently partnering with a leading global health and life insurer to recruit a Client Services Officer for their team in Kuala Lumpur. This role offers a unique opportunity to work in a dynamic, international environment, managing a global client portfolio and delivering exceptional service.

Key Responsibilities

Claims Evaluation & Administration: Efficiently assess and process customer claims, ensuring all required documentation is complete and accurate.

Client & Provider Liaison: Act as the primary point of contact for insurance companies, clients, and service providers via telephone and email.

Direct Billing Coordination: Manage and oversee the direct billing process with international healthcare providers.

Global Client Portfolio Management: Support a diverse client portfolio, including expatriates worldwide, ensuring their needs are met with professionalism and efficiency.

Healthcare Cost Regulation: Ensure the regulation of healthcare costs for policyholders and third parties, optimising value for all stakeholders.

E-Claims & Invoicing: Oversee electronic claims processing and invoicing, ensuring accuracy and timely completion.

Requirements

Previous experience in the Insurance or Medical sector is highly preferred, especially in an international setting.

Strong advantage for candidates with prior customer service experience.

A proactive, results-driven mindset with a passion for delivering high-quality customer service.

Excellent attention to detail, resourcefulness, and ability to work effectively in a team-oriented environment.

Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse clients and stakeholders.

Proficiency in English and another Asian languages (Bahasa, Mandarin, Filipino) is required.

This is a fantastic opportunity to build a career with a global leader in health and life insurance. If you’re passionate about delivering world-class client service in an international environment, we’d love to hear from you!

Registration No: R1110985 / EA License No: 21C0685