Urdu QA & Training Specialist — Global Safety

TikTok; Kuala Lumpur; On-site; MYR 48,000 - 78,000; Full time

Job summary

TikTok Kuala Lumpur is seeking a Quality & Training Specialist with Urdu expertise to enforce safety policies at scale. You will perform audits, analyze RCA data, and provide expert policy judgments while collaborating with BPO, PPS, PS, and OGS teams to drive global quality goals.

You will lead calibration sessions, deliver training on policy changes, and leverage QA dashboards and AI tools to improve performance.

Qualifications

• Minimum Qualifications: 1) Quality Assurance Experience: Min 1 year of proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.
• 2) Problem-Solving Skills and Ownership: Strong capability in conducting Root Cause Analysis (RCA), identifying trend patterns, and suggesting process optimizations that reduce error rates while maintaining high-speed moderation.
• 3) Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with the critical thinking skills required to make expert judgments on complex or high-risk escalation cases.
• 4) Cross-Functional Communication: Excellent stakeholder management skills with the ability to lead calibration sessions, deliver training, and partner with BPO and internal teams to align on global quality goals.
• 5) Technical & Reporting Proficiency: Fluency in data visualization, reporting, and utilizing QA/calibration tools. Ability to leverage Artificial Intelligence (AI) to streamline workflows and provide actionable feedback on system functionality.
• 6) Fluency in Urdu is required to review and evaluate Urdu-language content and ensure accurate understanding of local linguistic and cultural context.

Responsibilities

• Quality Assurance & Auditing: Conduct regular analytical audits of moderation, ensuring processes comply with data protection and safety standards.
• Data Analysis & RCA: Perform root cause analyses and translate data into actionable feedback for Guidelines and Operations Teams.
• Policy Interpretation & Curation: Provide expert judgments on complex or high-risk cases.
• Calibration & Collaboration: Lead calibration sessions to ensure consistency across moderation teams.
• Operational Oversight: Manage edge cases with speed and accuracy.
• Policy Cascading & Training: Drive updates communicated across internal and external partners and train BPO staff.

Skills

Urdu fluency

Quality Assurance

Data analysis

Stakeholder management

Tools

QA dashboards

RCA tools

Calibration platforms

Job description

TikTok Kuala Lumpur is seeking a Quality & Training Specialist with Urdu expertise to enforce safety policies at scale. You will perform audits, analyze RCA data, and provide expert policy judgments while collaborating with BPO, PPS, PS, and OGS teams to drive global quality goals.

You will lead calibration sessions, deliver training on policy changes, and leverage QA dashboards and AI tools to improve performance.