Urdu Content Moderator Advisor I

cnx; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Concentrix is seeking an Advisor I, Content Moderator-Urdu in Kuala Lumpur. You will interface with customers via calls or online, ensuring quality service and resolving routine issues aligned with client KPIs.

You will greet customers professionally, maintain product knowledge, and document interactions accurately to support satisfaction and business performance. The role requires strong communication, patience, and teamwork, with the ability to adapt to a fast-paced, high-volume environment

Qualifications

• High school diploma or equivalent preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Able to multi-task and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member or independently.
• Demonstrate patience in all customer interactions; maintain a professional tone.

Responsibilities

• Interface with customers via inbound/outbound calls or the Internet depending on client needs.
• Ensure service delivery meets KPIs.
• Clarify requirements and provide resolutions.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work notations.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking systems.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

PC skills

Teamwork

Attention to detail

Multi-tasking

Adaptability

Patience

Shift flexibility

Education

High school diploma

Job description

Concentrix is seeking an Advisor I, Content Moderator-Urdu in Kuala Lumpur. You will interface with customers via calls or online, ensuring quality service and resolving routine issues aligned with client KPIs.

You will greet customers professionally, maintain product knowledge, and document interactions accurately to support satisfaction and business performance. The role requires strong communication, patience, and teamwork, with the ability to adapt to a fast-paced, high-volume environment