Mandarin Content Moderator Advisor I

cnx; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Concentrix in Malaysia is seeking an Advisor I, Content Moderator-Mandarin to handle customer interactions and resolve routine issues. The role includes greeting customers, understanding needs, and offering appropriate products or services where applicable, all while maintaining KPI targets.

The position requires a high school diploma with some experience and strong communication, multitasking, and computer skills. It is a full-time role based in Kuala Lumpur with potential shift rotations.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.

Responsibilities

• Interfaces with customers via inbound/outbound calls or online per client requirements.
• Provide customer service support and resolution of routine problems to meet KPIs.
• Document and retrieve information in call tracking database with accuracy.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma

Tools

Basic computer skills

Call tracking software

Job description

Concentrix in Malaysia is seeking an Advisor I, Content Moderator-Mandarin to handle customer interactions and resolve routine issues. The role includes greeting customers, understanding needs, and offering appropriate products or services where applicable, all while maintaining KPI targets.

The position requires a high school diploma with some experience and strong communication, multitasking, and computer skills. It is a full-time role based in Kuala Lumpur with potential shift rotations.